Wireless Retail Sales Associate CHELMSFORD | Drum Hill Rd Avg. All in $30

Role Overview Arch Telecoms Mobile Associates (MA) work as part of a Retail Team to bring the brand to life. They are brand ambassadors who create energy and excitement around our products and services. They work in a fast‑paced environment focused on customer needs. Responsibilities Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store. Explore individual needs and provide hands‑on demonstrations of the latest technology in‑store. Use side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan, including accessories and IoT devices. Guide customers through their purchasing experience with thoughtful questions, informative answers and sharing expertise. Approach service and sales needs with patience, honesty, and empathy. Become proficient in digital tools designed to enhance interactions and onboarding, including coverage mapping, plan benefits and device/account troubleshooting. Complete training on in‑store experience, new skills and processes, systems knowledge and reference resources. Build relationships and partner with employees across channels, including business and customer service, to own the customer experience and resolve issues, creating a seamless environment. Successfully identify and hand off small business leads. Develop strong peer relationships and be accountable for the company’s success. Provide first‑class customer experience while enjoying a positive work environment. Ideal Candidate Strong desire to learn and master customer advocacy skills and build meaningful connections with customers. Competitive drive and confidence to succeed in a fast‑paced sales environment. Willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and providing resolutions. Effective at balancing customer experience and performance goals. Minimum 6 months of customer service and/or sales experience, retail environment preferred. Benefits Employee Stock Ownership Program (ESOP) Competitive hourly pay Uncapped commission earnings Automatic raises when reaching milestones Opportunities for career advancement Cultural emphasis on care & excellence Discounted T-Mobile cell phone plan Health benefits for full‑time employees Monthly sales incentives, contests, rewards and more. Requirements At least 18 years of age. High school diploma or GED. Ability to stand for long periods. Ability to lift objects up to 25 lbs. Reliable transportation. Full‑time (40 hrs) or part‑time (20+ hrs) availability. Diversity & Inclusion is a foundational principle of Arch Telecom. We embrace a diverse workforce and welcome everyone to our team. #J-18808-Ljbffr Arch Telecom