Clinical Support Tech - Waterloo Clinic

At ScionHealth , we empower our caregivers to do what they do best — provide compassionate, high-quality patient care. We are committed to fostering a culture of service excellence, teamwork, and continuous improvement. Our employees are supported, valued, and given opportunities to grow while making a meaningful impact in the communities we serve.

The Multi-Care Technician I (MCT I) is a vital member of the patient care team working under the supervision of a Registered Nurse (RN). This role provides basic patient care and supports unit operations through a combination of clinical and clerical responsibilities. The MCT I assists with activities of daily living, performs basic clinical tasks, supports nursing station operations, and may perform 12-lead EKG testing to assist the care team in delivering safe and effective patient care.

Essential Functions

• Provides basic patient care including monitoring vital signs, blood glucose checks, and documenting intake and output.

• Assists patients with activities of daily living such as bathing, grooming, feeding, and mobility support.

• Observes and reports abnormal findings or changes in patient condition to nursing staff.

• Maintains clean, safe, and organized patient rooms and unit environments.

• Performs clerical duties to support nursing station operations, including answering phones and managing basic documentation tasks.

• Performs 12-lead EKG testing as directed by nursing staff or providers.

• Communicates effectively with patients, families, and members of the interdisciplinary care team.

• Supports infection prevention practices and patient safety protocols.

• Performs additional duties as assigned to support patient care and unit operations.

Knowledge, Skills, and Abilities

• Ability to safely lift, move, and assist patients and equipment according to safety guidelines.

• Knowledge of medical terminology and basic computer skills used in healthcare settings.

• Strong interpersonal and communication skills to support patient-centered care.

• Ability to observe, report, and document patient information accurately.

• Familiarity with infection prevention practices and hospital safety standards.

• Ability to work effectively as part of a multidisciplinary healthcare team.

Education

• High School Diploma or equivalent, including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Required)

Completion of a postsecondary certificate, diploma, or program in one of the following:(Required)

• Nursing Assistant

• Patient Care Technician

• Medical Assistant

• Emergency Medical Technician

Or some college coursework completed in an accredited school of nursing, including successful completion of “Fundamentals of Nursing.” (May be considered)

Licenses/Certifications

• Certified Nursing Assistant (CNA), Certified Medical Assistant (CMA), or Emergency Medical Technician (EMT). (Required upon hire)

• Or

• Current enrollment in good standing in an accredited school of nursing. (May be considered)

• Basic Life Support (BCLS). (Required upon hire or within facility-specified timeframe)

Experience

• One (1) or more years of patient care experience in a hospital setting. (Preferred)