Email & SMS Marketing Manager (Cincinnati)

Ready to turn your creative energy into real-world impact? If you’ve got the skills and the hustle, we’ve got the brands to let you shine.

About US:

At The Process Group, we’re a collective of visionaries, storytellers, and innovators dedicated to building and managing exceptional brands. Our team works collaboratively to craft compelling strategies, unforgettable experiences, and meaningful connections for our brands and their audiences. The Process Group isn’t just about managing brands—it’s about redefining industries.

Pure Romance

Pure Romance is the worldwide leader in sexual wellness. Through our selection of high-quality sex toys, enhancements, and educational materials, we aim to enhance the lives of our customers. Our goal is to be a trusted global resource for sex, sexual health, and pleasure that encourages innovation, education, and exploration.

Euforia

With more than 30 years of experience in the wholesale and sex toy industries and over $2 billion in sales, we established Euforia to help business owners grow their sales and expand their reach.

Contrast Studios

Now, with three Cincinnati-area locations, Contrast Studios specializes in contrast therapy, combining an infrared sauna with a cold plunge in private suites to promote stress relief, improved sleep, metabolism increase, and better immune function.

the Social House

the Social House is an exclusive members-only experience in the heart of downtown Cincinnati. The Social House also includes a restaurant where members come to enjoy sophisticated meals in an elevated setting.

Trecento Trattoria

Trecento draws inspiration from the trattorias of Bologna—home to the founders’ family roots. The menu features artisan sandwiches, elevated pasta dishes, fresh salads, and curated cocktails, all made with premium seasonal ingredients.

Segreto

An exclusive, members-only speakeasy is tucked away within the Social House, offering a unique, intimate space to unwind. Enjoy handcrafted cocktails, tapis, premium spirits, and the charm of a hidden bar, perfect for relaxed conversations and private gatherings. AND MORE!

About YOU:

You’re equal parts creative and strategic. You don’t just write and build emails you create experiences. You understand how messaging, timing, and segmentation come together to guide customers through a journey from first touch to loyal advocate. You’re comfortable working inside ESPs and SMS platforms like Attentive, setting up automations, analyzing performance, and constantly optimizing. You think in flows, not just campaigns.

Responsibilities:

● Develop and execute email and SMS marketing campaigns across multiple brands

● Build and optimize customer journeys and automated flows (welcome, post-purchase, winback, abandoned cart, etc.)

● Write compelling, conversion-driven email and SMS copy aligned with each brand voice

● Segment audiences and personalize messaging to improve engagement and retention

● Manage campaign setup, scheduling, QA, and deployment within ESP/SMS platforms (e.g., Attentive and similar)

● Analyze campaign performance (open rates, CTR, revenue, retention) and continuously optimize

● Collaborate with creative teams on design, content, and campaign strategy

● Support and help manage cross-channel customer communications, including loyalty programs, reviews, and other retention and engagement platforms

● Partner with marketing, e-commerce, and product teams to align messaging with promotions and launches

● Maintain compliance with email/SMS best practices and regulations (CAN-SPAM, TCPA, etc.)

● Stay ahead of trends in lifecycle marketing, automation, and personalization What Will Make You Stand Out:

● 2–4 years of experience in email marketing, SMS marketing, or lifecycle marketing

● Hands-on experience with platforms like Attentive, Klayvio, Mailchimp, or similar tools

● Proven experience building and optimizing customer journeys and automations

● Strong copywriting skills with a focus on conversion and engagement

● Analytical mindset with experience interpreting campaign performance and making data-driven decisions

● Familiarity with segmentation strategies, A/B testing, and personalization tactics

● Highly organized with strong attention to detail - you don’t miss a send

● A self-starter with bold ideas, collaborative energy, and the confidence to pitch CRM concepts.

● Ability to manage multiple brands and campaigns in a fast-paced environment

Compensation + Hours

This is a full-time position from 9:00am-5:00pm Monday-Friday, working primarily in-person at headquarters. $60k yearly