Senior CX Operations & Excellence Lead — Global Workflows
Coinbase, Inc.
Coinbase, Inc. is seeking an Operations Excellence Senior Program Lead to own and optimize CX workflows, routing logic, and agent tooling across global operations. You will translate multi-year CX goals into a portfolio of programs that measurably improve quality, efficiency, and the Specialist experience across sites worldwide. You will design end-to-end workflows and partner with Product, WFM, Analytics, and Operations to maximize productivity without sacrificing quality. #J-18808-Ljbffr Coinbase, Inc.
Vacancy posted 2 days ago
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