Principal

Description and Requirements The Team You Will Join When you join MetLife’s Global Technology team, you’ll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You’ll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life’s most important moments. In this dynamic environment, you’ll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward. The Opportunity The Principal Streaming & Event Lead is the organization’s senior individual contributor and authoritative technical voice for live event production, enterprise streaming, and venue production workflows across premier event spaces in New York and New Jersey, including 200 Park Avenue, Warren, and Whippany. This role provides hands‑on leadership through expertise, influence, and technical ownership rather than direct people management. The Principal Lead establishes production standards, guides complex event strategy, serves as the highest‑level technical escalation point, and ensures that executive communications, enterprise broadcasts, hybrid events, and other high‑visibility experiences are delivered with exceptional reliability and quality. This is an opportunity to shape the future of enterprise event production, drive consistency across multiple sites, and serve as a trusted advisor to business leaders, event teams, engineers, vendors, and technology partners. Key Responsibilities Serve as the go‑to authority for live event production, streaming, broadcast operations, hybrid events, and venue technology across supported New York and New Jersey locations. Own the end‑to‑end technical strategy for the organization’s most complex and high‑profile events, including executive town halls, earnings calls, board meetings, leadership broadcasts, and enterprise‑wide communications. Provide hands‑on technical leadership during planning, rehearsals, live execution, and post‑event review, including rapid troubleshooting and decisive escalation management when production risks arise. Define and govern production standards, operating procedures, technical runbooks, signal‑flow requirements, streaming profiles, redundancy models, quality controls, and event readiness criteria. Act as the principal design authority for streaming and production workflows, advising on platform selection, system architecture, integrations, capacity, resiliency, security, and lifecycle planning. Required Qualifications Extensive experience delivering enterprise live events, broadcasts, hybrid meetings, and streaming productions in high‑visibility, business‑critical environments. Deep expertise in production system design and operation, including video switching, digital audio, broadcast routing, signal transport, encoding, streaming, recording, playback, graphics, remote contribution, monitoring, and redundancy. Demonstrated success serving as a senior technical lead or principal subject‑matter expert, with the ability to set standards, influence decisions, and lead through expertise rather than organizational authority. Proven ability to lead complex productions under pressure, diagnose issues quickly, make sound risk‑based decisions, and communicate clearly with executives and technical teams. Strong knowledge of enterprise collaboration and event platforms such as Microsoft Teams Rooms, Teams Town Hall, Webex, Zoom, vMix, or comparable production and streaming environments. Ability to develop clear technical documentation, production plans, runbooks, architecture diagrams, operating standards, incident analyses, and executive‑level recommendations. Strong cross‑functional partnership, stakeholder management, vendor leadership, and executive communication skills. Ability to support multiple sites and work outside standard business hours when required for critical events, rehearsals, maintenance, or incident response. Preferred Qualifications 10+ years of progressive experience in corporate live events, broadcast production, enterprise streaming, venue technology, multimedia engineering, or related fields. Experience as the technical owner for C‑suite events, board meetings, quarterly earnings calls, global leadership broadcasts, or similarly high‑impact communications. Advanced familiarity with AV‑over‑IP and IP‑based media workflows, including NDI, Dante, enterprise networking dependencies, and production traffic segmentation. Experience with vMix, production switchers, digital audio consoles, encoders, video codecs, broadcast routing, intercom, monitoring, streaming platforms, and cloud‑based contribution workflows. Experience defining standards and technology roadmaps across multiple corporate facilities, campuses, or flagship event venues. CTS, CTS‑D, CTS‑I, Dante, Microsoft, PMP, ITIL, or equivalent relevant industry certification. Experience working in a regulated enterprise environment with formal change management, cybersecurity, resiliency, and operational governance requirements. Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office. The expected salary range for this position is $142,100 - $189,400. This role may also be eligible for annual short‑term incentive compensation. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well‑being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no‑cost short‑and long‑term disability. We also provide company‑paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. As part of our New Frontier strategy, MetLife is building an AI‑enabled, people‑centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long‑term value. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at View email address on click.appcast.io. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug‑free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities. This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.References Visible links1. #J-18808-Ljbffr