Field Service Technician

Field Service Technician (Beverage)

Join our team as a Field Service Technician (Beverage) and play a key role in delivering exceptional after-sales service and technical support for beverage and brewery systems. In this hands-on role, you will support customers across the full lifecycle of their equipment—from installation and commissioning to maintenance, troubleshooting, and optimization.

You will represent GEA at customer sites, ensuring high-quality service delivery, strong customer relationships, and reliable equipment performance. This position requires up to 75% travel and a valid driver's license.

Key Responsibilities

Installation, Commissioning & Maintenance

• Assist with installation, commissioning, and decommissioning of beverage filling and liquid processing equipment (both alcoholic and non-alcoholic), including blow molders
• Perform planned and emergency maintenance on installed systems to ensure optimal performance

Customer Service & Relationship Management

• Deliver professional, high-quality service while maintaining clear communication with customers
• Build trust and foster long-term customer relationships by serving as a knowledgeable and dependable partner
• Act as the primary on-site representative and "face" of the organization

Troubleshooting & Technical Support

• Diagnose, troubleshoot, and repair GEA equipment both onsite and remotely
• Provide technical support for mechanical, pneumatic, and electrical issues
• Identify root causes and implement effective corrective actions

Training & Support

• Provide basic operator training on equipment operation and preventive maintenance
• Support internal teams (Sales, Spare Parts, and Projects) with technical expertise and service-related input

Continuous Improvement & Opportunity Identification

• Proactively identify service opportunities, including recommended spare parts, upgrades, and process improvements
• Conduct site audits and performance evaluations to optimize equipment efficiency

Documentation & Communication

• Prepare detailed service documentation including service reports, inspection reports, and commissioning/start-up documentation
• Align with customers before service work and review completed work, findings, and next steps
• Coordinate with internal teams and assist with cost estimates and service planning

Safety & Compliance

• Adhere to all company safety policies, customer HSE standards, and OSHA regulations
• Maintain a strong commitment to safe work practices at all times

Additional Responsibilities

• Perform other duties as assigned to support the service team and customer needs

Your Profile / Qualifications

Required

• 5+ years of field service experience supporting filling equipment and liquid processing systems (including blow molders)
• Strong understanding of piping & instrumentation diagrams (P&ID), process flow diagrams, and production systems
• Proven experience servicing sanitary valves, pumps, heat exchangers, and related hygienic process equipment
• Strong mechanical, pneumatic, and electrical troubleshooting skills
• Knowledge of beverage processing systems such as UHT, pasteurization, aseptic processing, deaeration, and heat exchange
• Familiarity with industry standards and regulations (GMP, PMO, 3-A, FDA)
• Strong English communication skills (written and verbal)
• Excellent organizational, time management, and problem-solving skills
• Ability to work independently and as part of a team
• Strong customer focus, professionalism, and work ethic
• Valid driver's license and ability to travel up to 75% (primarily within the U.S. and Canada, with occasional international travel)

Preferred

• Experience with aseptic systems
• Knowledge of Rockwell/Allen-Bradley RSLogix 5000

At GEA, we don't just offer jobs, we offer opportunities to thrive, grow, and make an impact.

GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted, and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.