Director of Revenue and Reservations

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Director of Revenue & Reservations

Job Overview

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary of Position

The Director of Revenue and Reservations is responsible for maximizing revenue and profits, minimizing costs, optimizing room bookings and ensuring a seamless reservations process through superior quality customer service across room, restaurant, and spa reservations, through all contact methods.

Roles and Responsibilities

Job duties include; although are not limited to:

• To be responsible for managing and optimizing MHG's rooms revenue and achieving determined budgets and RGI.
• To complete/compile and analyze weekly and monthly forecasts & reporting, to make subsequent recommendations/actions, ensuring timely delivery and accuracy (to 5 %). Monitor market share premium, ensuring targeted RevPAR premium & position is achieved and maintained.
• To be responsible for updating, maintaining & utilizing IDeaS to identify trends and optimize revenue and profit.
• To assist in identifying opportunity/stretch, determine the sales strategies and communicate with all relevant departments at Hotel level.
• Prepare and present reports for hotel leadership, corporate teams, and ownership, demonstrating progress toward forecasted goals.
• To establish and maintain effective and rational pricing strategies for transient and group rooms to optimize RevPAR and monitor and analyze competitor pricing, strategy, product and positioning.
• Develop and implement comprehensive revenue management strategies to optimize room revenue and overall financial performance.
• Conduct regular market analysis and stay informed about industry trends to identify revenue-generating opportunities.
• To establish, monitor and maintain strategies by channel.
• Pricing and positioning across all distribution channels, proactive analysis and decision-making and promoting a ‘revenue management' culture.
• To contribute to the budgeting process and development of the business plan.
• Conduct weekly Revenue Strategy meeting providing insights on current booking periods and leading discussions on future strategies. Within the ‘RM' Meeting group foster a revenue focused team spirit that ensures revenue management decisions are subject to both analytical robustness and operational and management savvy.
• To have a comprehensive understanding of ALL related IT systems & software (Opera, RVNG, Cendyn, Salesforce, Windows Applications, IDeaS, TravelClick suite of reports, Lighthouse, Mitel, RezQueue, Book4Time, OpenTable etc.).
• To be responsible for regular communication and feedback on all revenue management issues (business mix; demand; pricing etc.) to the Global Head of Revenue & Reservations
• Develop and manage an efficient, cost effective and productive reservations team through motivation, coaching, training, and performance.
• Provides revenue management functional expertise and leadership to general managers, property leadership teams and market sales leaders.
• Oversee the reservations team and reservation systems to ensure accuracy, efficiency, and exceptional guest service.
• Implement and maintain best practices for reservation processes and customer interactions.
• Lead and develop the revenue and reservations team, providing guidance and support to achieve revenue targets.
• Foster a collaborative and results-oriented culture within the department.
• Instill sound product knowledge and selling skills in the reservations team in order to increase conversion and optimize rate to maximize revenue.
• Continuously monitor, analyze, and evaluate the contact centre performance (all KPIs) to ensure fluid proactive and reactive adjustments to strategy and performance management.
• Review reservation processes continuously and operating procedures to ensure that the Contact Centre is running in a cost-effective and efficient manner.
• Work closely with the Revenue, Marketing and Sales team in anticipating, assessing, and meeting the reservations system and service needs of our customers to maximize business potential.
• Oversees the processes associated with: demand, revenue, budgeting, forecasting and opportunity analysis (to include seasonality, competitive positioning, market share and displacement) and inventory management.
• Determines and is accountable for, the Hotel's sales strategy and pricing for transient and group, ensuring both are effectively implemented.
• Identifies future opportunities and effectively communicates strategies to relevant areas in the Hotel and the Corporate Office.
• Handle guest complaints in a mutually satisfactory manner for the guest and the Company whilst adhering to departmental guidelines for handling such instances.
• Identify and communicate industry innovations and assessment of innovations.
• Responsible for developing and maintaining good relationships with suppliers, travel partners and all other key stakeholders.

QUALIFICATIONS:

• Proven experience in revenue management and reservations, preferably in a luxury hotel setting.
• In-depth knowledge of revenue management principles, distribution channels, and reservation systems.
• Strong analytical skills with the ability to interpret complex data and formulate strategic recommendations.
• Excellent leadership and communication skills with the ability to collaborate across departments.
• Bachelor's degree in Hospitality Management, Business, or a related field (Master's degree preferred).
• Minimum of (5) five years of experience in revenue management and reservations in the hospitality industry.
• Proficiency in using revenue management systems and analytics tools.

PHYSICAL REQUIREMENTS:

• Ability to stand, walk, and move about the hotel for extended periods.
• Physical stamina to oversee various aspects of reservations and revenue management operations.
• Visual acuity to review and analyse data on computer screens.
• Capability to lift, carry, and move equipment as needed.
• Auditory ability to communicate effectively in a busy hotel environment.

How you Demonstrate your Talent

The guests of The Maybourne Beverly Hills are our top priority. We take great pride to ensure that each and every guest has the most memorable experience that is enhanced by going the extra mile through providing the world-class service our hotels are known for.

• Go the EXTRA mile in our efforts
• Be RESPECTFUL to our guests and colleagues
• Deliver service in a CARING fashion
• Be OUTSTANDING
• Express your own personality - Create your LEGACY
• Be your NATURAL SELF - Be genuine and sincere with the guest and colleagues

Who you would be working for

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills - six of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today's discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

COMPANY BENEFITS:

• Medical/Dental/Vision Insurance
• Company matched 401(k) plan
• Company matched Health Savings Plan
• Flexible Spending
• Paid Holidays
• Paid Time Off

• Paid Sick Leave
• Employee Assistance Program
• Parking
• Employee Recognition Programs
• Colleague meals
• Colleague Referral Incentive program

*The Maybourne Beverly Hills participates in E-Verify.*