External Job Title Assistant Front Office Manager - Live Hotel - Philadelphia

Overview Why We Need Your Talents: As assistant front office manager, you are responsible for supervising and administering the daily operations of staff, scheduling, and office-related duties. Strong communication skills are valuable as you communicate with office employees, customers, and different departments. A good front office manager is also comfortable working in fast-paced and high-pressure situations. Responsibilities Where You'll Make an Impact: Supervise the performance of Assistant Front Desk Office Managers, Guest Service Agents, Rooms Control Agents, Night Auditors, and Bell Persons. Developing and managing the Front Office budget. Ensuring the safety and security of employees and customers. Working closely with our sales department to maintain the highest occupancy level. Achieve measurable goals to ensure guest service/satisfaction. Participate in the hiring process of Front Office staff to ensure the best selection Review staffing levels and delegate assigned responsibilities. Review rooms activities and promotional status with Director of Hotel Operations. Monitor and adjust performance to local and national competition. Meet with departmental directors and managers as necessary. Qualifications Skills to Help You Succeed: Able to read and interpret instructions and directions for guests Able to communicate without impediment with guests and staff in all areas relating to guest service. Profound experience in customer service٫ office management and basic bookkeeping procedures Good organizational٫ multitasking and problem-solving skills Strong communication and interpersonal skills Must-Haves: High School education or equivalent Five (5) to seven (7) years of experience in a high volume hotel, front office, reservations or room division management with a 4-year degree in a related field or equivalent work experience. Must be able to comply with all state gaming regulations, which may include obtaining a license. Physical Requirements: Lifting and carrying to 50lbs Pushing/Pull up to 100lbs Some Bending/kneeling Frequent walking and standing Some Sitting Climbing steps Perks We Offer You Comprehensive benefits program for full-time and part-time Team Members and their eligible dependents Generous retirement savings options. Free uniforms. Free parking. Discounted meals. Service and Attendance bonuses. Tuition reimbursement. Discounts on hotels, theme parks, travel, and more! Life at Live! 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN. Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. You will work in an environment where smoking is allowed. #J-18808-Ljbffr Live! Casino & Hotel Philadelphia