Production Coordinator

Production Coordinator

The role of the Production Coordinator is to direct day-to-day on-site supervision of field labor force by creating and modifying the production schedule for all technicians, and other mitigation related personnel. The Supervisor will partner with the Operations Manager, ERT Project Manager and Client Care Coordinator in the supervision and responsibility of the total mitigation and contents effort in accordance with scope, budget, quality, and schedule.

Basic Requirements:

• High School Diploma or equivalent
• Mitigation or Contents experience is a plus but not required
• Highly Organized
• Ability to multi-task and prioritize
• High level Communicator
• High aptitude in Microsoft office 365 and other technology
• Dependable transportation
• Cell phone

Evaluated On:

• Performance versus annual goals
• Skill Development versus Annual Skill Development Goals
• Quality of overall Business Performance

Overall Duties Include:

• Creates and Coordinates Production schedule for all ERT Technicians
• Coordinates new loss scheduling as needs arise
• Coordinates monitors and supervises customer/homeowner quality service on a day to day basis.
• Ensures that all QA/Warranty work on an ongoing basis is completed as it arises.
• Provides input to other management based on observations from the field
• Professionally represent the Paul Davis Vision and Values.
• Interface with Operations Manager and ERT Project Managers in the preparation of new losses on all new projects.
• Maintain constant communication with property owner.
• Update all job management software and files
• Maintain documentation on personal inspections and project flow.
• Professionally handle any and all complaints.
• Perform administrator work as assigned by production manager, including but not limited to, time cards, invoices, receipts, and other job documentation.
• Assist in the tracking of company assets.
• Assist in the scheduling of subcontractors.
• Communication with customers, internal and external.
• Participate in reconstruction job duties as the work flow dictates.
• Participates in marketing and business development as the need arises.
• Complete special assignments as requested by Supervisor
• Participates in emergency services when an "All hands on deck" scenario arises.
• Participate in on-going problem solving and practicing continuous improvement of the department and company as a whole.
• Participate in Paul Davis social events, Goal Setting and Review, All Team Meetings and as many other opportunities as possible to engage with the rest of the team.

Hours:

• A typical shift for this position is 7am – 5pm, Monday – Friday.
• This position is compensated for afterhours work and is also eligible for company SPIFF program.
• Contribute and participate in the on-call rotation. Also, needs to set the example for field staff.

Reward:

• Compensation is evaluated on a yearly basis effective from the start date of employment of each calendar year. An annual reward planner (ARP) is completed at that time.
• Promotions and advancement within the position bring progressively greater challenge, learning, responsibility, and compensation.

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission

To provide opportunities for great people to deliver Best in Class results