Senior Business Analyst

As a Senior Business Analyst / Business Analysis Consultant at Manulife, you will help drive operational excellence and deliver innovative, customer‑centric solutions that improve producer and customer experiences. This role contributes to Manulife’s mission of making decisions simpler and lives better by identifying opportunities, improving processes, and supporting technology‑enabled transformation across the business. Working in an agile environment, you will partner with cross‑functional teams to define requirements, support system enhancements, and contribute to new product implementations. This opportunity offers the chance to apply business analysis expertise, influence meaningful change, and help build scalable, future‑ready processes through data‑driven insights and AI‑enabled capabilities. Position Responsibilities Partner with stakeholders to deliver customer‑centric solutions that improve end‑to‑end purchase experiences. Apply agile principles to manage requirements, prioritize work, and adapt to evolving business needs. Investigate operational challenges, analyze complex processes, identify inefficiencies, and recommend data‑driven improvements. Develop clear and actionable business requirements and user stories for system enhancements and new product implementations. Collaborate with technology teams to integrate AI‑driven tools that optimize processes, workflows, and decision‑making. Coordinate testing and implementation plans to support successful delivery of enhancements. Act as a mentor and technical expert, guiding junior team members and promoting best practices. Share knowledge and foster collaboration across business units to support consistency, scalability, and alignment with business objectives. Required Qualifications Bachelor’s degree or equivalent experience. 5–7 years of progressive business analysis experience. Strong understanding of financial services operations and customer experience principles. Experience with agile methodologies and tools, such as Scrum or Kanban. Excellent communication, facilitation, and stakeholder management skills. Strong analytical and problem‑solving skills with a focus on delivering measurable outcomes. Ability to influence and negotiate to meet project objectives in a dynamic environment. Ability to manage multiple priorities in a fast‑paced environment and work independently or collaboratively within cross‑functional teams. Preferred Qualifications Familiarity with AI technologies and their application in business process improvement. Familiar with intelligent document processing and Power Bi. Experience contributing to new technology, system enhancement, or process transformation initiatives. Ability to understand the broader organizational impact of process changes and align recommendations to long‑term goals. Demonstrated adaptability across diverse processes, departments, and business priorities. Proven ability to lead, inspire, and motivate teams toward process improvement initiatives and measurable results. Experience collaborating with internal and external partners to achieve strategic goals. When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. Referenced Salary Location: 米国,- マサチューセッツ州 フルタイムリモート Working Arrangement: 在宅勤務 Salary range is expected to be between $73,350.00 USD - $122,250.00 USD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact View email address on click.appcast.io for the salary range for your location. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. Equal Employment Opportunity マニュライフは機会均等を是とする雇用主です マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。 雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、View email address on click.appcast.io。 Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify #J-18808-Ljbffr Manulife Financial