Senior Manager, Engineering

Agentic Commerce Era

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. The Billing Platform Team is critical to this mission, building and maintaining the revenue-critical infrastructure that powers our platform's growth. We are looking for a leader who thrives at building high-performing teams and is passionate about empowering engineers to build systems that balance aggressive product roadmaps with platform stability.

BigCommerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. Our customers can then concentrate on what's most important: growing their businesses. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry.

Who Are You:

• 5-7+ years of experience building distributed systems in high-scale environments. We primarily utilize Ruby/Rails
• 4+ years of engineering management experience, with a track record of hiring, mentoring, and growing senior talent
• Strong advocate for quality, reliability, and operational excellence (e.g., observability, incident response)
• Experience managing SaaS or payment-related platforms is highly desirable
• Ability to think iteratively, breaking complex billing problems into deployable pieces

What You'll Do:

• Lead, hire, and mentor a high-caliber team of software engineers
• Drive the Billing Platform roadmap, balancing feature delivery with technical debt remediation
• Foster a culture of high trust, strong ownership, and continuous improvement.
• Partner with product management and cross-functional stakeholders to deliver scalable billing, pricing, and integration solutions
• Establish clear team objectives that align with BigCommerce's strategic business goals

Nice to Have:

• Experience with billing/payment platforms (e.g., Zuora) or complex financial systems.
• Familiarity with GCP, RabbitMQ, and caching/data strategies.
• Experience leveraging AI/ML tools to improve engineering efficiency or business outcomes.
• BS/MS in Computer Science or equivalent practical experience.

Work Where You Thrive

For candidates based in the Austin or Atlanta metro area, the position follows a hybrid work model with three days per week in the office, balancing focused individual work with meaningful in-person collaboration.

Compensation Transparency

The national base salary range for this role is posted above in this job post. Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams. Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.

Inclusion and Belonging

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

Protect Yourself Against Hiring Scams: Our Corporate Disclaimer

Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce will never:

• require payment of recruitment fees from candidates;
• request personally identifiable information through unsanctioned websites or applications;
• attempt to solicit money from you as part of the hiring process or as part of an employment offer;
• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.