Call Center Supervisor-Onsite
$58k - $60kRemX
Job Description
Job Description
Join a growing Concierge Support team delivering white-glove service to VIP customers . We're looking for a polished leader who can coach, motivate, and develop a customer-focused team while ensuring an exceptional client experience.
Position: Concierge Service Call Center Supervisor
$58K-$60K + Bonus | Onsite | Mon-Fri
What You'll Get:
✔ Up to $60,000 salary
✔ Performance bonus opportunity
✔ Benefits & PTO
✔ Career growth with a rapidly expanding organization
✔ Monday-Friday schedule
What You'll Do
- Lead and coach a team delivering VIP, white-glove customer service.
- Handle escalated customer concerns with professionalism and care.
- Provide ongoing feedback, training, and performance coaching.
- Manage daily team operations, including attendance and payroll.
- Support associates with tools, systems, and troubleshooting.
- Drive team engagement, productivity, and service excellence.
What You'll Bring:
✅ Leadership experience in customer service, hospitality, banking, luxury retail, or contact centers
✅ Strong coaching and communication skills
✅ Ability to handle VIP escalations with professionalism and discretion
✅ A service-first mindset and passion for team development
If you're ready to lead a high-touch customer experience team, apply today!
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