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Call Center Supervisor-Onsite

$58k - $60k

RemX

Job Description

Job Description

Join a growing Concierge Support team delivering white-glove service to VIP customers . We're looking for a polished leader who can coach, motivate, and develop a customer-focused team while ensuring an exceptional client experience.

Position: Concierge Service Call Center Supervisor

$58K-$60K + Bonus | Onsite | Mon-Fri

What You'll Get:

✔ Up to $60,000 salary
✔ Performance bonus opportunity
✔ Benefits & PTO
✔ Career growth with a rapidly expanding organization
✔ Monday-Friday schedule

What You'll Do

  • Lead and coach a team delivering VIP, white-glove customer service.
  • Handle escalated customer concerns with professionalism and care.
  • Provide ongoing feedback, training, and performance coaching.
  • Manage daily team operations, including attendance and payroll.
  • Support associates with tools, systems, and troubleshooting.
  • Drive team engagement, productivity, and service excellence.

What You'll Bring:

✅ Leadership experience in customer service, hospitality, banking, luxury retail, or contact centers
✅ Strong coaching and communication skills
✅ Ability to handle VIP escalations with professionalism and discretion
✅ A service-first mindset and passion for team development

If you're ready to lead a high-touch customer experience team, apply today!

Vacancy posted 8 days ago
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