Technical Program Manager

Onsite, Monday thru Thursday - Phoenix, AZ 85027 Contract, starting ASAP thru January 2027, possible extensions Position Overview We are seeking an experienced Program Manager to support strategic Marketing Technology initiatives across customer communications, personalization, paid media, customer data, and emerging AI-driven capabilities. This individual will serve as a key facilitator across multiple Agile teams, ensuring effective coordination, visibility, and execution of complex technical programs. The ideal candidate will have a strong program management background, experience supporting Marketing Technology initiatives, and the ability to communicate effectively with both technical teams and senior leadership. Key Responsibilities Lead the planning, coordination, and execution of Marketing Technology programs across multiple teams and workstreams. Facilitate cross-functional collaboration among Customer Data, AI/ML, Customer Care, Campaigns & Communications, and Data Engineering teams. Identify, track, and manage program risks, issues, dependencies, milestones, and deliverables. Provide leadership with visibility into program health, delivery timelines, risks, and key decisions. Coordinate sprint-level and program-level planning activities. Support roadmap development, prioritization, and ongoing program governance. Facilitate status meetings, sprint readouts, program reviews, and stakeholder communications. Maintain project artifacts, documentation, and reporting within Jira and Confluence. Develop executive-ready presentations, dashboards, and status updates. Drive alignment across technical and business teams to support successful delivery of strategic initiatives. Required Qualifications 5+ years of Program Management or Project Management experience within technology organizations. Proven experience managing complex, cross-functional programs involving multiple teams and stakeholder groups. Strong knowledge of Agile delivery methodologies. Experience working in Agile and/or SAFe environments. Proficiency with Jira and Confluence. Strong executive communication and PowerPoint presentation skills. Demonstrated experience managing risks, issues, dependencies, milestones, and program governance. Experience partnering with technical teams, including engineering, data, architecture, or analytics organizations. Experience supporting Marketing Technology (MarTech) initiatives. Preferred Qualifications Experience with Adobe Experience Platform, Adobe Analytics, Google Analytics, Salesforce Marketing Cloud, Databricks, or Snowflake. Understanding of APIs and system integrations. Exposure to AI/ML programs or emerging AI initiatives. Experience supporting personalization, customer engagement, customer data, or digital marketing platforms. Familiarity with SEO initiatives and digital acquisition programs. Retail or eCommerce industry experience. Success Measures Increased visibility and transparency across Marketing Technology initiatives. Effective management of cross-team dependencies, risks, and issues. Improved stakeholder communication and executive reporting. Successful coordination and delivery of strategic MarTech programs. Consistent execution of Agile planning, status reporting, and roadmap alignment activities. Ideal Candidate The successful candidate is a proactive, highly collaborative program leader who thrives in a fast-paced environment and enjoys solving complex coordination challenges. They can effectively bridge communication between technical teams and business stakeholders, bring structure to complex programs, and maintain strong visibility into priorities, risks, and dependencies. The ideal candidate is detail-oriented, curious, organized, and passionate about driving successful outcomes across Marketing Technology initiatives. #J-18808-Ljbffr