Surgical Scheduler

Surgical Scheduler

Our physicians provide surgical services at the local hospitals. The Surgical Scheduler provides planning and services for the patient. Facilitate the scheduling and performance of surgical procedures; provides support paperwork and documentation to patients and physicians; maintains awareness of various HMO, PPO, and insurance carrier restrictions to assure all necessary criteria are met prior to surgery.

Responsibilities:

• Meet or call prospective surgery patients to determine date, time frame and facility for procedure. Initial contact will be made within 2 business days
• Check patient insurance coverage, determine if referral or authorization for surgery is needed, and start process if needed
• Set time, date and location for procedure; arrange pre-operative testing and/or exam as needed
• Prepare and provide pre-op patient packet either in person or by mail
• Advice and counsel patient regarding food, fluid and medication intake and restrictions prior to surgery
• Maintain excellent communication with surgery patients, including returning phone calls promptly
• Answer telephone lines; make, reschedule, or cancel appointments, forward or take messages as needed
• Maintain charts in EHR to indicate status of case, billing and insurance

Requirements:

High school diploma or equivalent, two years of customer service experience in a healthcare setting. Excellent understanding of medical terminology. Must be able to positively communicate and interact with patients and co-workers. Proper grammar, spelling and punctuation needed.

Florida Urology Partners LLC