IT Support Services Manager

DescriptionD.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at for more information.D.R. Horton, Inc. is currently looking for a IT Support Services Managerfor their Financial Services IT Department. The right candidate will be responsible for the management, training, and development of Help Desk staff. Is responsible for the initial triage, escalation and coordination of all system problems reported to the Help Desk. Will enforce policies & procedures for applications and hardware. Will communicate IT related notifications and updates to DHIM and DHIT employees. Essential Duties and ResponsibilitiesCreation and maintenance of training, troubleshooting, and other Help Desk documentationScheduling Help Desk staff for necessary coverage of business activitiesManagement and distribution of monthly Help Desk statisticsCoordination of periodic reviews of system access, and review/certification of results Initial triage, escalation, and coordination of system problems reported to the Help DeskIdentification of problem report trends and recommendation of actions to take based on those trendsCoordination with DHIM Training Department to provide Help Desk assistance during scheduled training classesAct as a liaison between the FS Help Desk and the Corporate IT Help Desk and other FS IT groupsCoordination with Compliance and FS Licensing regarding audit questions, and procedure modifications resulting from legal and regulatory changesAssist in rolling out new systems and software as identified by other IT groupsComply with record retention requirements for affected FS HD documentsPeriodic review of outstanding tickets, ensuring timely completionConduct reviews of some data post HD review, e.g. Empower access, FS cell phones, Application ExtenderConduct periodic team meetingsCoordinate, Research and testing, and at times lead the new desktop, laptop, printer technologies, OS releases and maintenance Creation of Help Desk support documentation and specialist trainingSupplying adhoc reports to management of Help Desk activityWork order assignment and follow throughFundamental understanding of all DHIM and DHI Title systems and interfaces and who to contact when issues ariseThis position requires the candidate to be onsite Monday-Friday. If Saturday or Sunday onsite availability is needed it will be scheduled in advanced.Supervisory ResponsibilitiesManages two or more employees in a specific IT Area. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.QualificationsEducation and/or Experience Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:Medical, Dental and Vision401(K)Employee Stock Purchase PlanFlex Spending AccountsLife & Disability InsuranceVacation, Sick, Personal Time and Company HolidaysMultiple Voluntary and Company provided BenefitsBuild YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleTooJob Field: Information TechnologyOrganization: CorporateSchedule: Full-time