Medical Transport Dispatcher and Router

Job Description

Job Description

Ali Medical Transport is one of the regional leaders in non-emergency medical transportation. We transport clients daily to dialysis, medical appointments, and group homes.

We seek a qualified and skilled Dispatcher/Logistics Coordinator that'll be tasked with aiding in overseeing the logistics of our entire operations, which allow our company to be one of the largest non-emergency medical transportation provers in the central region of Virginia.

Responsibilities of the role include:

• Creating routes and dispatching drivers efficiently and maximizing multiloading
• Communicating with insurance providers, facilities, and clients to accept, reject, and acknowledge cancelled trips
• Acting as the main point of contact for drivers and clients
• Planning the next day's trips in advance by organizing a daily trip manifest
• Creating routes and dispatching drivers while maximizing efficiency and multiloading
• Assisting and delegating office responsibilities with the team
• Cross-trans and perform other duties as assigned

Qualifications:

• Previous experience dispatching, with logistics mindset
• Ability to manage variables and factors while considering outcomes (type of van, number of drivers, driving time, time off)
• Strong digital, phone, and written communication skills (answer 100+ calls a day)
• Intimate knowledge of the Richmond metro area (zip codes, streets, regions)
• Effective at managing competing, high-level priorities - must be able to manage periods of stressful workload

Hours:

• 5:00am to 7pm (5am-12pm & 12pm to 7pm alternating shifts)
• Monday to Friday
• Work until final trip is dispatched
• Potential to work weekends

Job Type: Full-time

Pay: $20/hr

Work Location: In person