Call Center Agent
E-Solutions
Job Title: Call Center Agent
Skills: Consumer customers, Sales, Calling, Bulk calling, Retaining customer
Experience: 12+ Month
Location: Charleston, WV
We are hiring Call Center Agent with the following skillset Key Responsibilities
Skills: Consumer customers, Sales, Calling, Bulk calling, Retaining customer
Experience: 12+ Month
Location: Charleston, WV
We are hiring Call Center Agent with the following skillset Key Responsibilities
- Promote and retain company products and services.
- Handle inbound and outbound retention-related calls.
- Negotiate and process save/service order requests effectively.
- Deliver exceptional customer service over the phone.
- Maintain a patient, tactful, and efficient approach when interacting with customers.
- Clearly explain applicable fees, policies, and adjustments.
- Identify customer needs and recommend suitable product and service options.
- Follow structured call flows to enhance overall customer experience.
- Demonstrate strong active listening and problem-solving skills.
- Meet performance metrics including call quality, retention rate, and customer satisfaction.
- Prior experience in customer retention, sales, or upselling roles.
- Minimum 1 year of call center experience required.
- Strong communication and negotiation skills.
- Ability to work in a fast-paced, customer-focused environment.
- Excellent interpersonal skills with a customer-first mindset.
- Ability to multitask while maintaining accuracy and professionalism.
Vacancy posted 3 days ago
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