Senior Property Manager

Senior Property Manager

The Senior Property Manager is responsible for overseeing all facets of property operation at multiple locations. This includes ensuring consistent execution of revenue collection and expense management practices, operational and contractual obligations, resident relations policies and procedures, and employee hiring, training, development and retention.

Essential Job Functions

• Models and instills company mission and values within all employees
• Champions continuous improvement and regularly implements strategies to enhance resident satisfaction, work processes and property performance
• Ensure each property meets all contractual and operational obligations—safety, security, maintenance, marketing, landscaping/curb appeal, etc.
• Develops and administers operating and capital expense budgets which reflect the owner's performance goals
• Forecasts and oversees major capital expense projects, including HVAC systems, roofing, and parking lot surfacing, etc.
• Performs operational reviews and takes corrective action to address deficiencies at each property
• Analyzes and distributes monthly financial statements—submits variance reports and remediate discrepancies
• Maintains complete, accurate, legible, and compliant documentation and property files at each property
• Coordinates timely revenue collection in accordance with lease obligations and accounts receivable procedures
• Manages resident relations and coordinates requests for repairs or maintenance at each property
• Furthers residents' understanding of rent charges and lease issues
• Completes the initial application as well as annual re-certifications for all funding sources accurately and on-time to ensure compliance with applicable program/s (e.g. Low-Income Housing Tax Credit (LIHTC), Home, Public Housing, etc.) at each property
• Partners with district or regional manager to fill vacant positions with qualified permanent employees as soon as possible—ideally within 45 days or less
• Coordinates candidate interviews and partners with district or regional manager to make well-informed hiring determinations
• Ensures compliance with local, state and federal employment laws and regulations—seek counsel from human resources as necessary
• Facilitates new hire orientation, on-boarding and training
• Provides ongoing, balanced performance feedback to employees
• Counsels underperforming employees and provides direct commentary to their improve performance
• Identifies top performers and advocates their ongoing development
• Adheres to Fair Housing Laws in all resident and prospect interactions
• Other duties as assigned

Requirements

Knowledge, Skills, and Abilities

• Bachelor's degree (or equivalent combination of education and experience)
• Minimum of six years within the property management industry
• Minimum of three years of supervisory experience in a management position, which includes annual budget processing, accounting, compliance, and interviewing/selection/performance management of employees
• Experience with Public Housing, Project-based Voucher, Tax Credit, and Section 8 is highly preferred
• Scheduling flexibility based on business needs
• Excellent interpersonal skills
• Strong written and verbal communication skills
• Advanced customer service and problem-solving skills
• Technically proficient in Microsoft Office
• Ability to work in a fast-paced, action-oriented environment
• Ability to establish relationships across the organization and at various hierarchical levels
• Ability to travel up to 25% of the time

Our Values

• Embrace New Ways: obstacles are opportunities, and challenges are catalysts for change
• Serve the Community: give back and pay it forward
• Drive to Achieve: ambition and determination – we can achieve anything we can imagine
• Purpose Over Pride: Collaboration, thoughtful listening, and respect guide how we work with each other

WE'VE GOT YOU COVERED

We take pride in supporting the health and well-being of our teammates and their families:

• Full medical, prescription, dental and vision benefits
• Company paid life and AD&D insurance
• Company paid short-term and long-term disability
• A 401(k) retirement plan with company match
• Paid time off, accrued based on years of service
• Supplemental insurance for employees and families
• Employee Assistance Program for confidential counseling
• Additional paid day off to provide community or charitable services
• Paid holidays; approximately fourteen (14) per year
• Peace of mind and a great working environment

MRK provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, and gender identity.