Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• Hourly Plus Commission
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency has been serving the community since 2013 and has grown into a high-energy, competitive team of around 10 members who are driven to succeed while supporting one another.

We’ve built a fast-paced, upbeat office culture where hard work is recognized and wins are celebrated. The environment is both motivating and team-oriented, making it a great fit for individuals who enjoy a competitive edge while still being part of a supportive team.

Community involvement is a core part of who we are. We actively support local athletic programs and give back through initiatives like donating school supplies and backpacks to students in need, reflecting our commitment to making a positive impact beyond the office.

We also believe in investing in our people, offering opportunities for growth, increased responsibility, and the ability to build a long-term career - not just hold a job.

Chris leads with high energy and sets the tone for a culture focused on growth, accountability, and positivity. If you’re motivated, competitive, and looking to be part of a team that values both success and community, you’ll feel right at home here.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Chris Mathurin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.