Patient Services Representative

Patient Services Representative- Front OfficeVera Whole Health – Anchorage, AK Location: 582 E 36th Avenue, Suite 203, Anchorage, AK 99503 Full-Time- Schedule: Monday–Friday, 8:00 AM–5:00 PM Pay: $22–$33 per hourAbout the RoleThe Patient Services Representative (PSR) is the first point of contact for patients and plays a key role in creating a welcoming, supportive clinic experience. This position supports the clinical care team through excellent customer service, accurate scheduling, and efficient administrative operations.Key ResponsibilitiesPatient Greeting — Welcome and direct patients and visitors with professionalism.Customer Service — Resolve issues promptly and maintain a positive patient experience.Scheduling & EMR Updates — Schedule appointments and maintain accurate patient records.Outreach — Complete reminder calls, emails, and other outreach tasks.Phone Management — Answer high ? volume, multi ? line calls using urgent/emergent protocols.Insurance Verification — Verify eligibility, collect copays, and coordinate with insurers.Payment Collection — Process payments at time of service.Administrative Support — Perform general office duties and maintain supply inventory.Maintain confidentiality and comply with HIPAA and clinic safety policies.Requirements to apply:High school diploma or GED1-2 years of healthcare front office experience requiredStrong customer service backgroundMulti-line phone system experienceIntermediate computer skills; 45+ WPM typingAbility to maintain confidentiality under HIPAAAthena or other EMR experienceWhat Makes You SuccessfulStrong communication and interpersonal skillsAbility to multitask and stay organized under pressureCultural sensitivity and professionalismFlexibility and adaptabilityCommitment to Vera's values: empathetic listening, mindfulness, continuous learning, innovation, and resilienceEmployee Health RequirementsRecent TB testingCPR/BLS certificationBenefitsMedical, dental, vision401(k)Pet insurance13 paid holidaysPTOEqual Employment Opportunity• Vera Whole Health is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment in employment opportunities or practices based on race, color, sex (including pregnancy), genetic information, sexual orientation, religion, physical or mental disability, age, military or veteran status, marital status, familial status, national origin, or any other legally protected class.• Equal opportunity applies to all areas of the employment relationship, including hiring, promotions, training, terminations, working conditions, pay, and other terms and conditions of employment.• Millennium Physician Group (MPG) is committed to the full inclusion of all qualified individuals. In keeping with our commitment, MPG will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, contact View email address on click.appcast.io Range:$22.00 to $33.00The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.