HVAC Service Coordinator/Dispatcher

Job Description

Job Description

About the Role

We are hiring a Service Dispatcher to manage scheduling, and service calls for our field team. This role is focused on customer satisfaction, technician quality of service, and meeting the company's service objectives. This is a full-time, in-office position.

Duties and Responsibilities

● Receive and handle inbound customer service requests via phone, email, and text

● Select and dispatch the appropriate service technician based on location, availability, skill level, and customer preferences

● Coordinate activities with Service Supervisors and keep field staff informed on job updates and schedule changes throughout the day

● Maintain positive working relationships with customers and technicians

● Resolve customer complaints promptly

● Create and maintain work orders and purchase orders in Sampro (our service management software)

● Order parts and tools from the supply house for technicians

● Schedule warehouse staff and driver as needed

● Set up new client accounts and maintain accurate records for service contracts, work tickets, and quoted jobs

● Schedule and manage preventative maintenance customers, including generating PM work orders twice a year (spring and fall)

• ● Process monthly preventative maintenance reports

● Track service contracts to ensure work is performed in line with the agreement

● Process weekly billing worksheets

● Set up sold jobs and contracts and assign to the appropriate supervisor

● Input technician labor hours into the system for payroll purposes

● Support the office team with phone coverage as needed

● Various other service admin duties as needed

Requirements

● Previous dispatching experience in a trade or field service environment (HVAC, plumbing, electrical, etc.)

● Able to manage multiple technicians and jobs at the same time without dropping the ball

● Professional phone manner with customers and field staff

● Willing to learn Sampro (training provided)

● Stays organized and calm when things get busy

Preferred

● Experience with Sampro or similar field service software

● Knowledge of HVAC terminology

● Experience scheduling preventative maintenance or service contracts

Compensation and Benefits

● Full-time, Monday through Friday

● Benefits available

● In-office position based in San Diego

Company Description

ACA Denver Boiler, a division of American Mechanical Services (AMS) is a commercial HVAC, plumbing, and building automation company built on long-term relationships, technical expertise, and doing the work the right way. We serve commercial, industrial, healthcare, education, multi-family, and institutional customers throughout Colorado, helping them keep their facilities operating safely and efficiently.

Our teams specialize in service, retrofit, and maintenance of complex mechanical systems. By combining experienced technicians with modern technology and a commitment to continuous improvement, we deliver practical solutions that create long-term value for our customers.

AMS has operated continuously under predecessor companies since 1980. Today, we continue to invest in our employees, our technology, and our customers while remaining committed to building careers—not simply filling positions.

Company Description

ACA Denver Boiler, a division of American Mechanical Services (AMS) is a commercial HVAC, plumbing, and building automation company built on long-term relationships, technical expertise, and doing the work the right way. We serve commercial, industrial, healthcare, education, multi-family, and institutional customers throughout Colorado, helping them keep their facilities operating safely and efficiently.\r\n\r\nOur teams specialize in service, retrofit, and maintenance of complex mechanical systems. By combining experienced technicians with modern technology and a commitment to continuous improvement, we deliver practical solutions that create long-term value for our customers.\r\n\r\nAMS has operated continuously under predecessor companies since 1980. Today, we continue to invest in our employees, our technology, and our customers while remaining committed to building careers—not simply filling positions.