Enterprise Operations Specialist

We have an outstanding Contract to Hire position for an Enterprise Operations Specialist to join a leading Company located in the Washington, DC surrounding area.

Pay Rate: $33.30

**Candidate must have the ability to obtain and maintain a Public Trust.**

The EOC operates 24 hours per day, 7 days per week includingall Federal Holidays andwill utilizeappropriate monitoring tools and follow standard incident management processes.Event & Availability Monitoring: Respond to events and e-mails from automated tools and outside groups, and direct checks of critical systems. Provide proactive and scheduled console monitoring of infrastructure and systems in near real time (e.g., hardware and network), respond to messages, and take corrective action as defined.

Job Responsibilities:

• Performs day-to-day activities required to monitor systems for events or alerts. Coordinates and manages the resolution of eventsand alerts.Monitors and identifies problem areas and coordinates resolutions. 
• Applies fundamental concepts, processes, practices, and procedures.
• Early analysis; contact POCs for confirmation ofevent.
• Troubleshoot affected CI – ping, log into router/switch to check logs and interface status.
• Escalate – Contact and liaisonwith DOT Tier III teams, open and assign ITTSM tickets. Open and manage tickets with outside vendors, e.g., AT&T
• Communicate – Generate correspondence required for incident management, to includenotifications and follow upwith modal POCs regarding cyber incidents, service degradations, outages, daily operational status reports, and COE Morning summary report.
• Critical Incidents –initiatesthe Critical Incident Management process and anchorsthe Incident Response Bridge process.Takes notes from bridgecall to update Outage communications. Contacts the necessary team members to join bridges.
• As required, document the Root Cause Analysis (RCA) for the incident, gather and process the required information, and assign a sequential RCA number to the new document. Identify what RCA information can be moved to the knowledge management repository.
• Act ason-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours (i.e., Hands-on at the data center, escort unbadged personnel in the data center).
• Knowledge Management and Documentation – maintain POC and site information for remote sites, create and update SOPs for IMC processes.
• Generate and distribute daily and weekly reports.

Basic Hiring Criteria:

• Must have a minimum of2 years of related experience providing support toan enterprise operationcenter, monitoring and managing enterprise systems and networks using advanced technologies and tools.

Desired Qualifications:

• Familiarity with ServiceNow.
• Familiarity with OBM.
• ITIL Foundations.

Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, andaffordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure totalk with your recruiter.