Manager of Day & Community Services

Job Title: Manager of Day & Community Services Department: Day, Community & Clinical Services Reports To: Director of Day, Community Services FSLA Status: Non-Exempt Pay Range: $45,000 to $55,000 Summary Directs and coordinates all activities of the Day & Community Services Program. This includes managing supervisors and staff, scheduling, program content and practices, collaboration with other program areas, and community practices. Participates as a member of the Management team in formulating organizational practices, policies, and overall leadership of organizational matters. Essential Duties and Responsibilities Oversees and coordinates all day & community services activities. Develops programs that address current and future client needs, including life enrichment, skill development, community integration, and employment skills. Provides ongoing training and guidance to staff in the implementation and continuous development of evidence-based practices, ensuring compliance with current standards and regulations. Collaborates with the Director to create and implement both individual and group program policies and procedures. Works with clinical staff to integrate clinical services into day and community programs. Sets program goals based on federal and state regulations to improve participants' lives. Supervises, trains, and leads staff in achieving program and individual goals. Onboards and trains new team members. Builds and maintains community partnerships, both internally and externally, to enhance day and community services. Participates in interdisciplinary meetings and annual service plans as needed. Creates individualized support plans and monitors outcomes for positive results. Coordinates with other program areas to manage staffing, activities, and general operations. Communicates with customers, including case managers, families, providers, and community members, ensuring high customer service standards. Collaborates with the Department Director to develop and manage the program budget. Manages individual community programs for individuals receiving outbound services and supervises their staff through regular face‑to‑face visits and direct supervision. Ensures completion and accuracy of outbound staff's notes, timesheets, and other administrative requirements. Conducts internal audits as requested to ensure quality and compliance. Submits PAR/unit requests from case managers for individuals in services and updates records in Therap. Other General Responsibilities May provide group or individual services as needed to maintain program continuity. Approves staff timesheets and manages billing with the finance department. Submits requests for services applications for Medicaid waivers, vocational rehab, and seeks grants for non‑billable services. Ensures program compliance with all rules and regulations. Represents management in meetings and committees. Performs any other tasks delegated by Leadership to support the overall program. Supervisory Responsibilities The Manager of Day & Community Services oversees the Day and Outbound Community Services programs. This role ensures the effective implementation of each consumer's Individualized Plan (IP) within the program. Supervisory duties include interviewing, hiring, and training staff; planning, assigning, and managing work; evaluating performance; recognizing and disciplining employees; and addressing and resolving issues and complaints. Qualifications Minimum 1 year of IDD experience. Minimum 1 year of supervisory experience. Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; write reports, business correspondence, and procedure manuals; and effectively present information and respond to questions from groups of managers, clients, customers, and the public. Mathematical Skills Ability to work with mathematical concepts such as probability and statistical inference, fundamentals of plane and solid geometry and trigonometry, and apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations with limited standardization; interpret a variety of written, oral, diagram, or schedule instructions. Physical Demands Regularly required to reach with hands and arms, talk or hear, frequently drive, occasionally lift or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Work Environment Occasionally exposed to outside weather conditions; noise level usually moderate. Benefits and Compensation Competitive Medical, Dental, Vision Insurance options. Generous progressive PTO. Paid initial and ongoing training (Relias, Safety Care, CPR/First Aid, QMAP). Paid holidays. Quarterly awards and gifts. Pet insurance. Options to work overtime at events or with additional shifts & clients. Mileage reimbursement. Ongoing support. Rewarding work. Support, Inc. is an Equal Opportunity Employer. M/F/D/V. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, or gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission. #J-18808-Ljbffr