Family Support Coach (Chicago)

Job Description

Job Description

About New Moms
At New Moms, we’re on a mission to empower young moms and their families to thrive and build brighter futures. Through innovative housing, job training, and family support programs, we serve hundreds of families each year across Chicagoland.

Position Summary
The Family Support Coach provides home and community-based services to young moms using the evidence-based Parents as Teachers model. This role includes parent coaching, case management, and group programming. The coach works closely with Doulas and other team members to deliver high-quality, trauma-informed support to families in Chicago.

Location: Main Office in Chicago, IL (5317 W Chicago Ave), with travel to surrounding area

Schedule: Full-time, 40 hours/week

Starting Salary: $49,000 - $51,000

What a Day Might Look Like

• Driving to a participant's home to lead a parent-child activity that supports early childhood development
• Meeting with a mom experiencing postpartum stress, helping her set personal goals and access mental health support
• Collaborating with Doulas and internal staff to coordinate wraparound services
• Logging accurate visit notes and service plans in our database
• Hosting or supporting a weekly parenting group in the evening
• Responding to participant messages through our coaching app and communication platforms
• Connecting with a local partner organization to advocate for a participant’s housing needs

Key Responsibilities

• Provide regular in-home visits using evidence-based curriculum
• Coach and support families in parenting, goal setting, and mental wellness
• Develop service plans using assessment tools and participant input
• Link families with resources and advocate on their behalf
• Encourage participation in weekly parent support groups
• Maintain timely and accurate documentation
• Contribute to team learning and support program compliance

You’ll Thrive in This Role If You Are:

• A strong relationship-builder who can connect authentically with young moms
• Comfortable working independently and managing your time on the go
• Passionate about equity and trauma-informed practices
• Organized and able to keep up with paperwork and deadlines
• Tech-savvy and open to using apps and digital tools to stay connected
• A problem-solver who can find creative ways to support families facing challenges
• Flexible and calm under pressure - no two days are exactly the same

Qualifications

Education (one of the following required):

• Bachelor’s in social work, psychology, counseling, or similar field
• OR Bachelor’s in other field + 2 years clinical/human service experience
• OR High school diploma + 5 years clinical or human service experience

Plus:

• At least 1 year experience in a similar role preferred
• Valid driver’s license, daily access to a car, and insurance required to complete essential functions of job description 
• Comfort using digital tools and case management software
• Ability to work one evening per week; occasional weekends

Work Environment: Must be able to sit/stand for up to 8 hours, walk stairs, and lift up to 30–40 lbs (or perform with reasonable accommodation). Work environments may vary.

Benefits & Perks: We care about the well-being of our team and are proud to offer a comprehensive and competitive benefits package, including:

• Medical insurance with generous employer contribution
• Dental and vision insurance
• Flexible Spending Account (FSA)
• Short-term disability, long-term disability, and life insurance – 100% employer-paid
• Employee Assistance Program (EAP) for free counseling and resources
• Generous paid time off, as well as 15 paid holidays and half days on Fridays during the summer
• 403b retirement plan with employer match

• Pre-tax transportation benefits
• Professional development opportunities 
• Discounts on Bright Endeavors products
• Free spiritual direction services