Support Technician 1

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Support Technician 1

Location(s): Austin TX

Job Summary
We are seeking 2 Level 1 Support Technicians to provide technical support and assist with a computer and docking station refresh project. The technicians will perform day-to-day activities including computer imaging computer replacement and data migration. Project procedures and processes will be provided and the technicians will work as part of a team with a subject matter expert and project manager.

Windows 11 technical support experience is helpful but not required.

Key Responsibilities

• Assist with manual labor and technical support associated with a computer and docking station refresh project.
• Perform computer imaging replacement and data migration activities according to established procedures.
• Maintain analyze troubleshoot and repair computer systems hardware and peripherals.
• Document maintain upgrade and replace hardware and software systems.
• Prepare or assist with service record documentation.
• Provide technical assistance and support for application and hardware-related issues.
• Install maintain move test and upgrade new and existing hardware and software.
• Maintain required security controls over software.
• Monitor systems and provide assistance with the use and interface of systems subsystems and software applications.
• Access data from and transfer data to various databases as required.
• Work cooperatively with team members in a professional work environment.
• Provide excellent customer service and effective technical support.
• Handle multiple tasks prioritize activities and meet deadlines.

Required Qualifications

• High school graduation or equivalent.
• Experience maintaining troubleshooting repairing installing and upgrading computer systems hardware peripherals and software.
• Knowledge of personal computers computer components printers and related terminology.
• Knowledge of computer operations information systems computer software and hardware and information security policies and procedures.
• Experience providing technical assistance and support for applications and hardware.
• Experience using and supporting personal computers and applicable programs and systems.
• Experience troubleshooting information systems and operating information technology systems.
• Working knowledge of Windows operating systems.
• Experience using Microsoft Office Suite and WordPerfect.
• Strong oral and written communication skills.
• Ability to provide excellent customer service.
• Ability to work cooperatively with others in a professional environment.
• Ability to lift and relocate up to 30 lbs.
• Ability to handle multiple tasks prioritize work and meet deadlines.

Preferred Qualifications

• Windows 11 technical support experience.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veterans or individuals with disabilities.

Required Experience:

IC