Admin & Clinical Service Coordinator - The Diagnostic and Complex Care Center

SHIFT: Day (United States of America) Seeking Breakthrough Makers Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career. CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means. A Brief Overview The Diagnostic and Complex Care Center provides consultative services to patients with unknown and/or complex medical conditions in order to diagnose, provide referrals to specialists and order diagnostic testing. Additionally, the center follows complex patients to assist in care coordination within and without the CHOP system. The team includes provider, nursing and administrative staff. Essential to the function of the division, the DCCC requires significant administrative support to aid the provider in performing care to patients by collecting and organizing medical records in a timely manner, managing complex scheduling needs and communication within and without the CHOP enterprise. This role provides advanced administrative and clinical management support for faculty and care teams in all aspects of our academic mission – clinical care, research, and education. This position supports patients, families and care teams in clinical communication and documentation, intake/triage, scheduling, continuity of care, and optimization of schedules and access to care. This role provides support for academic activities and organizes and prepares for complex meetings and travel. This position acts as a key liaison to numerous internal and external partners, inclusive of other internal clinicians, external referring providers, outside hospitals and labs, home care, the Access Center, financial clearance, home care, special pharmacy and more. Individual roles may provide support to specific projects and additional administrative activities. What you will do Perform advanced administrative tasks and organization to support all aspects of the academic mission: clinical, research, teaching. Typically provide support to multiple faculty and/or members of the team. Manage significant volumes of clinical care coordination and functions including intake, triage, communication, documentation and scheduling for patient families. Perform patient IP intake duties as needed. Key point of contact for patient MyCHOP messages, addressing administrative inquiries and triaging clinical questions. Key contact for and communication with/information retrieval from external customers inclusive of referring physicians, home care companies, outside hospitals, external labs, University contacts etc. Work closely with Social Work for adequate workflow of transfer patients Collect and communicate demographic and/or clinical information required for clinical service and/or medication authorization. Responsible for the IP referral duties with patient transfers throughout Cedar, IP; CIS; CSU units. Partner with clinical teams to ensure timely follow-up care for patients and to optimize schedules, fill rates and access. Use QGenda tool to book-out providers, modify schedules, request/release exam rooms, make service switches etc. Provide complex patient access services including scheduling appointments, check outs, sending documentation and contacting appropriate stakeholders. May provide guidance and support to Access Center schedulers. Respond to complex inquiries and assist stakeholders according to procedures. Responsible for initiation and/or tracking of important clinical and academic correspondence (ex. letters to referring physicians, letters of medical necessity, FMLA patient letters etc.) Assist with the maintenance of systems, procedures, and methods for record keeping and reporting. Design/implement organizational systems to support faculty and care teams. Provide administrative support and organization for faculty academic activities (ex. CV updating, FEDs, promotional dossiers, presentations etc.) Schedule and provide administrative support for complex meetings, interviews, committees, conferences. Maintain complex faculty calendars. Ensure meeting materials are prepared/distributed. Organizational support for complex travel, professional expense reimbursements, honoraria etc. Oversee office supplies for the department. Assist with new hire process and employee support including timekeeping; may include support for external observers, NTPs, rotators etc. Other duties and administrative support projects as required. Education Qualifications High School Diploma / GED Required Bachelor's Degree Preferred Experience Qualifications At least three (3) years Progressively responsible administrative support in an academic, ancillary or office setting Required Skills and Abilities Basic knowledge of medical terminology and protocols (Required proficiency) Basic knowledge HIPAA regulations (Required proficiency) Intermediate proficiency with electronic medical record software (EPIC) (Required proficiency) Intermediate proficiency with word processing software (Microsoft Word) (Required proficiency) Intermediate proficiency with spreadsheet software (Microsoft Excel) (Required proficiency) Basic proficiency with presentation software (Microsoft PowerPoint) (Required proficiency) Excellent verbal and written communications skills (Required proficiency) Excellent interpersonal skills (Required proficiency) Excellent organizational skills (Required proficiency) Strong time management skills (Required proficiency) Solid conflict resolution skills (Required proficiency) Ability to maintain confidentiality and professionalism (Required proficiency) Ability to work independently with minimal supervision (Required proficiency) Ability to work with and relate to people at all levels (Required proficiency) To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more. EEO / VEVRAA Federal Contractor | Tobacco Statement SALARY RANGE: $25.50 - $31.85 Hourly Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly. ------------------- At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits. Children's Hospital of Philadelphia (CHOP) is the nation's first hospital devoted exclusively to the care of children. Since our start in 1855, CHOP has been the birthplace for countless breakthroughs and dramatic firsts in pediatric medicine. Built on a foundation of delivering safe, high-quality, family-centered care, the Hospital has fostered medical discoveries and innovations that have improved pediatric healthcare and saved countless children’s lives. Today, families facing complex conditions come to CHOP from all over the world, and our compassionate care and innovation has repeatedly earned us a spot on the U.S. News & World Report's Honor Roll of the nation's best children's hospitals.