QA Test Lead

Role Summary/Purpose This position is responsible for conducting control testing activities of Synchrony Bank ("SYB") and Synchrony Financial ("SYF") to assess compliance with applicable laws and regulations, internal policies and procedures and ensure prompt remediation of control deficiencies. The role focuses on engagement planning and execution of testing for controls that mitigate operational, regulatory, and financial risks. Control testing is an independent 2nd line assurance process that, together with 1st line business surveillance and 3rd line independent audit, make up the three lines of defense that are the cornerstone of an effective control framework. Essential Responsibilities Develop and execute control testing to ensure that key risks are mitigated. Document detailed test results to reperformance standards and meet required deadlines. Identify control gaps and potential issues, discuss viable solutions with the business to address gaps, and obtain management action plans for remediation. Communicate test results to leaders and other stakeholders throughout the business and provide periodic updates regarding status of testing activities. Provide effective challenge to the business regarding the assessment of risks and controls. Influence stakeholders and process owners to implement necessary process and control modifications to mitigate operational, regulatory, and financial risks. Provide guidance to process owners regarding key risks and mitigation strategies. Perform other duties and/or special projects as assigned Qualifications/Requirements Bachelor’s degree and 3+ years of Audit, Testing, Quality or other Assurance function; in lieu of a degree 7+ years of Audit, Testing, Quality or other Assurance function in a financial institution. 3+ years in banking laws and regulations Experience applying analytical skills and attention to detail (knowledge of SAS and Tableau a plus) Ability and flexibility to travel for business as required Desired Characteristics Experience using AI to develop testing scripts Effective written and verbal communication skills Proven ability to work independently and meet deadlines Experience using Synchrony’s systems of record, data warehouses or other applications utilized for credit, deposit and lease products Experience in Client Development & Sales Proficiency in Microsoft Office Suite applications Ability to travel up to 10% of the time Grade/Level: 10 The salary range for this position is 75,000.00 - 130,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Our Way Of Working We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences. Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at View phone number on click.appcast.io. 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