Customer Service Team Lead

Job Description

Job Description

Lubrication Equipment & Supply (LES) , a SunSource company, is located in Phoenix, AZ and Elko, NV and is the premier lubrication products, accessories and lubrication systems provider to heavy industry in the Southwest United States.

Customer Service Representative Lead

GENERAL DESCRIPTION
The successful candidate will be responsible for sales of corporate products to business and industrial establishments over the telephone and internet. The Industrial Inside Sales/Customer Service Representative will maintain accounts and conduct day to day activities to keep account customers satisfied. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non-standard, value added solutions to customer problems; enter all sales orders and purchase orders into the computer system; and set up part numbers and manage contract files.

WORK EXPERIENCE REQUIREMENTS

• 5 plus years related experience and/or training; or Bachelor's degree (B. A.) from a four-year college or university; or equivalent combination of education and experience.
• Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, etc.
• Knowledge of industrial hose and gasket industry preferred
POSITION REQUIREMENTS

• Sell industrial hose and gasket products and maintain customer accounts
• Take orders on the phone and over the internet
• Enter orders and product quotes into the computer system
• Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
• Estimate delivery dates based on knowledge of production and delivery schedules and inventory
• Prepares reports of business transactions in company database
• Works with account managers to keep account activities up to date
• Investigates and resolves customer problems with deliveries

EDUCATION REQUIREMENTS
 High school diploma or equivalent

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact View email address on click.appcast.io to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy #lesassc

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.