Home Health Intake Coordinator (24889)

Home Health Intake Coordinator

The Home Health Admissions Coordinator (Intake Coordinator) manages the referral-to admission process for home health patients. This role is responsible for coordinating home health referrals, insurance verification, physician documentation, and start-of-care (SOC) scheduling to ensure patients are admitted efficiently and in compliance with Medicare and payer guidelines. The Admissions Coordinator works closely with Business Development Specialists, physicians, clinical teams, and patients to confirm referral information, obtain required documentation, verify insurance eligibility, and coordinate scheduling for patient admission. This position plays a critical role in maintaining an efficient and compliant home health intake and admissions workflow.

Qualifications

• High school diploma or equivalent required; healthcare administration or related education preferred.
• Minimum 12 years of experience in home health admissions, home health intake, healthcare admissions coordination, medical scheduling, or patient intake within a healthcare setting.
• Experience verifying insurance eligibility and benefits for Medicare, Medicaid, and/or commercial insurance plans.
• Experience working within a healthcare EMR system; home health EMR experience strongly preferred.
• Familiarity with Homecare Homebase or similar home health documentation systems preferred.
• Knowledge of Medicare home health regulations, physician orders, and face-to-face documentation requirements preferred.
• Strong organizational skills with the ability to manage multiple patient referrals simultaneously in a fast-paced healthcare environment.
• Excellent communication skills when working with physicians, hospitals, patients, caregivers, and clinical staff.
• Strong computer proficiency, including EMR documentation systems, data entry, and healthcare workflow tools.
• Experience coordinating with home health nurses, therapists, social workers, and referral partners preferred.

Essential Functions:

• Manage incoming home health referrals and initiate the internal admissions process.
• Review referral documentation to ensure required records are present, including physician orders, discharge summaries, H&P documentation, and face-to-face documentation.
• Communicate with hospitals, physician offices, case managers, and referral partners to obtain missing documentation required for admission.
• Enter and maintain accurate patient demographics, referral details, and documentation within the EMR system.
• Perform insurance verification, eligibility review, and authorization coordination for Medicare, Medicaid, and commercial payers.
• Coordinate with clinical leadership, nurses, therapists, and scheduling teams to arrange timely Start of Care (SOC) visits.
• Monitor referral status and ensure admissions occur within required regulatory timeframes.
• Communicate referral updates with Business Development Specialists, intake staff, and operational leadership.
• Contact patients and caregivers to confirm demographic information, verify insurance coverage, and explain the admissions process.
• Maintain admissions logs, referral trackers, and intake dashboards to monitor referral activity and escalate delays when necessary.
• Ensure all documentation meets Medicare, Medicaid, and payer compliance standards.

We are an Equal opportunity employer; We offer an excellent benefit plan to include 401K with match, CEU reimbursement, vacation, sick, holidays, medical, dental, and supplemental insurance Plans as well as a Highly competitive compensation package.

Diversity, Equity, and Inclusion are at the heart of Cantex. We are committed to a culture that respects our differences and values the contributions of all people.