Intake Coordinator

Remote

Work From Home (HB)

Full time

R0055130

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success.

We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.

Job Summary

The Intake Coordinator is responsible for providing quality service by accurately and respectfully triaging telephone, written and electronic inquiries from employees/members, providers and clients. Inquiries include a variety of topics such as pre-certification requests, benefit verification, status requests, etc. The HCM Operations Intake Coordinators service business for Luminare Health, Small Business Benefits, and key clients.

Required Job Qualifications:

• High School Diploma or GED equivalent

• Communicate in a positive and effective manner in both oral and written communication;

• Read and interpret documents, criteria, instructions, and policy & procedure manuals;

• Write/create routine correspondence and reports;

• Speak effectively with clients, physicians, providers, families in crisis and community agencies as well as co-workers and senior management;

• Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals;

• Compute rate, ratio and percent;

• Apply common sense understanding to carry out instruction furnished in written, oral or diagram form;

• Deal with problems involving several concrete variables in standardized situations;

• Evaluate problems, develop alternative solutions and identify trends and patterns;

• Capable of working in an environment that requires organization and prioritization in order to address time sensitive assignments;

• Excellent interpersonal skills;

• Perform multiple tasks simultaneously;

• Maintain high level of confidentiality, flexibility and willingness to learn new tasks;

• Work in a dynamic team-oriented environment;

• Work independently with minimal supervision or instruction.

Preferred Job Qualifications:

• Medical coding and/or transcription certification

• Previous experience in a healthcare or insurance environment

• Previous experience in a call center

• Experience with Microsoft Office

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

EEO Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Pay Transparency Statement:

At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Min to Max Range:

$18.07 - $33.92

Exact compensation may vary based on skills, experience, and location.

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Luminare Health, a wholly owned subsidiary of Health Care Service Corporation (HCSC), is on track to become the nation's best and largest third-party administrator. We are committed to delivering service excellence and dedicated to making healthcare simpler, better, and more affordable for our clients and their members.

Our people are at the heart of everything we do. We foster a collaborative, purpose-driven culture where employees are empowered to make an impact, grow their careers, and help transform the healthcare experience.