Senior Account Manager - People Solutions

Senior Account Manager - People Solutions

Chicago, Illinois, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

Position Objective
Responsible for the servicing and marketing needs of Lockton clients under the direct supervision of the Unit Manager/Team Lead and in accordance with Lockton procedures.

• Effectively manage service/project plan timeline for each client as developed by the AE
• Request and manage receipt of all renewals from carriers
• Prepare and manage “Client Renewal Workbook” and “Plan Summary Platform” for assigned accounts
• Prepare RFPs for bid solicitation
• Manage carrier/vendor responses and questions during bid solicitation
• Clarify questions with carriers and Lockton AE
• Review and summarize proposals in RFP template
• Notify carriers in a timely manner of final decisions once client has made final decisions
• Initiate and manage all administration activity relative to implementing a new carrier
  • Contract reviews
  • Implementation meetings/calls
  • Carrier introductions
• Prepare and manage the employee communications material, including but not limited to:
  • Enrollment Guides
  • Annual Enrollment Meeting PowerPoint Presentation
  • CEO Letters
  • Announcements
  • New Hire Guides
• Conduct employee meetings as needed
• Prepare initial claim projections when appropriate
• Work cooperatively with Financial Analysts and/or HRS team for the betterment of the client
• Assume additional responsibilities from Unit Manager/Team Lead/Account Executives as appropriate
• Ability to operate independently with clients on certain initiatives to relieve or create capacity for Team Lead or AE
  

Qualifications

Qualifications:

• Bachelor’s degree or equivalent education and/or experience
• Five+ years’ working knowledge of employee benefits or related experience
• Experience in marketing and servicing the employee benefit programs
• Organizational and time management skills to prioritize heavy workloads to meet time sensitive deadlines
• Strong knowledge of Microsoft products (Word, Excel, PowerPoint, Outlook) or similar software applications
• Develop and maintain strong working knowledge of PRISM
• Demonstrated analytical and problem-solving skills
• Demonstrated interpersonal communication skills and ability to interact with Associates at all levels of responsibility
• Strong public speaking skills to present during Enrollment Meetings
• Willingness to delegate as appropriate
• Demonstrated understanding of when to proceed alone and when to involve the Account Executive, Unit Manager, Producer, and others
• Demonstrated interpersonal communication and interaction with company personnel for favorable relationship management and account outcome
• Demonstrated professional, tactful negotiation and persuasion skills to achieve objectives
• Managing workflows proactively without AE interaction and in accordance with QA guidelines, and demonstrated initiative to support AEs working in tandem for an efficient and effective product outcome
• Ability to present proposals to clients in a professional manner
• Ability to coach and mentor other Associates
• Ability to consult clients on other Lockton services and insurance needs
• Ability to analyze quotes for coverage adequacy
• Personal presence to interface with insurance carriers’ representatives
• Ability to travel by automobile and aircraft, and stay for more than one day and night
• Strong communication and interpersonal skills with the ability to interact with Associates at all levels of responsibility
• The desire to take on a leadership role both internally and externally at Lockton

Equal Opportunity Statement

Lockton Companies is proud to provide everyone anequal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learnsfrom, celebrates and thrives because of ourbreadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.