LOBBY ADMINISTRATOR - NEW YORK, NY

Job Description

Job Description

Position Title: LOBBY ADMINISTRATOR - Goldman Sachs - NYC

Salary: $30/hr. - $31/hr.

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Lobby Administrator supports the daily operations of the lobby by managing the reporting of lobby VIP visits, generating Important Business schedule and ad hoc administrative projects. This role works closely with the Lobby Supervisor and Lobby Manager, as well as onsite Senior Managers, to ensure lobby front of house staff has the correct and proper reports and schedules to anticipate guests' arrivals.  This role requires strong attention to detail, organization, and consistency ensuring lobby operations run smoothly. 

• Prepare daily, weekly and ad-hoc lobby reports, including but not limited to VIP Visitor Agenda, Important Business agenda and pre-printing visitor badges.  
• Compile and distribute reporting/ schedules to each lobby by actively monitoring email requests for VIP escort needs.
• Maintain accuracy with all VIP visit requests/ details and ensuring reporting reflects such changes.
• Maintain Strong operational awareness throughout the day and proactively monitor & communicate real-time schedule changes to lobby staff (Guest Service Agents, Arrival Ambassadors, Hosts and management), visitor activity, and evolving business needs.
• Answer all inquiries sent to lobby distribution list in timely manner.
• Support Lobby Supervisor and Lobby Manager with operational changes.
• Capacity to fill in reception desk locations as necessary to ensure necessary coverage. 
• Embrace, promote, deliver and reinforce Rapport Service standards
• Maintain a solid knowledge of software systems – specifically the Visitor Management systems, TAC system, Space Management system, and internal SharePoint sites. 
• Ensure clear communication between Lobby team and conference team regarding visitor arrival requests and identifying unique arrival instructions.
• Handle all lobby requests in an efficient, warm and courteous manner.
• Assist with pre-registration of large group visits.
• Having a thorough understanding of the emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency. Exhibits exceptional organization skills.
• Adhering to uniform and grooming policies.
• Troubleshooting a wide variety of requests and situations, both for guests and for team members. 
• Adapt quickly to changing business priorities and operational needs while maintaining accuracy & professionalism.
• Maintain a high level of accuracy and organization across operational reporting, visitor data, and scheduling documentation.
• Other duties as assigned by Senior Management.

Key Competencies

• A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard.
• The ability to work under pressure, prioritizing tasks and managing multiple tasks simultaneously.
• Strong attention to detail, ensuring accuracy in all aspects of work.
• Excellent listening and oral communication skills. 
• Basic computer skills and knowledge of office technology / equipment. 
• Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details. 
• Discreet, ethical and committed to maintaining a high degree of confidentiality. 
• Ability to work independently to get all assigned tasks completed on time.
• A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain. 
• Two to three years’ experience in a client service / reception position within a hospitality or corporate environment. 

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis. 

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical 
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

-usa.com/wp- content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Req ID: 1534918

Rapport a specialized division of FLIK Hospitality Group