Office Manager

Job Full Description

OFFICE MANAGER / CUSTOMER SERVICE DIRECTOR

Location: Salem, OR
PAY: $26.44-$33.65/hour (DOE)
Schedule: Full-Time, Monday-Friday

JOB SUMMARY

Express Employment Professionals is recruiting for an experienced Office Manager / Customer Service Director to oversee front-office operations and lead the customer service experience for a growing Salem-area company.


This is a hands-on leadership role combining office administration, office management, customer service, scheduling, and daily operational support. The ideal candidate is organized, dependable, professional, and comfortable being the go-to person for both customers and internal staff.

KEY RESPONSIBILITIES


Office Administration

• Manage daily office operations, including filing, correspondence, supplies, scheduling, and general administrative duties
• Process invoices, receipts, and basic bookkeeping tasks
• Maintain accurate customer accounts, vendor files, and company records
• Support payroll, timekeeping, and HR paperwork
• Coordinate with accounting and bookkeeping as needed

Office Management

• Oversee front-office workflow and ensure daily operations run efficiently
• Coordinate schedules between office staff, yard employees, and delivery drivers
• Manage office vendors, supplies, equipment, and software
• Help develop and improve office procedures and systems
• Support operations during busy seasonal periods

Customer Service

• Serve as the primary point of contact for customers by phone, email, and in person
• Take customer orders and provide quotes
• Schedule deliveries and pickups
• Answer customer account and order questions
• Resolve customer concerns professionally and efficiently
• Establish and maintain strong customer relationships
• Train and support additional front-office or customer-facing staff
• Maintain high customer service standards

QUALIFICATIONS

• 3+ years of experience in office administration, office management, customer service, or a combination of these
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Comfortable communicating with customers by phone, email, and in person
• 26.
• Strong problem-solving and customer service skills
• Ability to work independently and take ownership of daily responsibilities
• Reliable, professional, and detail-oriented
• Experience in landscape materials, construction supply, equipment supply, or a related industry is a plus, but not required

BENEFITS

• Health insurance
• Full-time, stable employment
• Opportunity for long-term growth
• Family-owned company environment
• Opportunity to help improve office systems and customer service processes

Salem, OR
1950
454 Church St NE
Suite 120
Salem, OR 97301