Shift Leader

Counter Staff Shift Leader

Location: Parkville, MD

Compensation Range: $16.50 - $17.50

Job Summary: As a Counter Staff Shift Leader at our seafood market, you will be responsible for managing the daily operations of the counter, ensuring high levels of customer satisfaction, and supervising a team of counter staff. You will play a key role in maintaining quality standards, implementing procedures, and promoting a positive working environment.

Responsibilities:

• Customer Service Excellence:
• Greet customers and assist them with their seafood selections.
• Ensure a friendly and welcoming atmosphere for all customers.
• Handle customer inquiries, concerns, and complaints promptly and professionally.
• Maintain knowledge of seafood products, including sourcing, preparation, and cooking recommendations.
• Team Supervision and Training:
• Supervise, train, and mentor counter staff members.
• Delegate tasks and responsibilities to ensure smooth operation during shifts.
• Monitor staff performance and provide constructive feedback.
• Operational Management:
• Oversee the daily opening and/or closing procedures of the counter.
• Ensure compliance with health and safety regulations and sanitation standards.
• Monitor inventory levels and coordinate replenishment as needed.
• Manage cash handling procedures and reconcile transactions at the end of shifts.
• Quality Control:
• Monitor product displays to ensure attractive presentation and organization.
• Collaborate with management to develop promotional strategies and marketing initiatives.

Requirements:

• Proven experience in a similar role within the restaurant industry or retail environment.
• Strong leadership skills with the ability to motivate and supervise a team.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Working Conditions:

• This position involves standing for extended periods and working in a fast-paced environment.
• Handling of seafood products and operation in a refrigerated environment may be required.

In this role, you will have the opportunity to lead a dedicated team in providing exceptional service and quality seafood products to our valued customers. If you have a passion for seafood and leadership, we invite you to apply for this rewarding position at our seafood market.

Benefits Include: Employee Discounts, Flexible Scheduling, Health Benefits (for full-time employees), 401k & Profit Sharing (eligibility requirements apply)

It is the policy of Conrad's Crabs not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.