Customer Success Associate

Customer Success AssociateSpringworks is on a mission to build tools and products that power the era of Remote/Hybrid work. Our products are trusted by over 350,000 remote/hybrid employees across 10,000+ organizations in 55+ countries—helping teams work smarter, faster, and more collaboratively. Our product suite includes: SpringVerify: A B2B background verification platform for seamless hiring. EngageWith: A recognition platform that fosters vibrant workplace cultures. Role Overview We are in search of proactive and communicative candidates who are passionate about our products and the clients we serve. The Customer Success Associate will act as a point of contact for our clients, responsible for managing and growing the company's relationships with them. By developing long-lasting, mutually beneficial connections, you will strive to find the products that best fit each client's individual needs. Please note: Visits to client offices are a key requirement for this role, so apply only if you’re comfortable with client-facing travel. Local travel expenses within city are not reimbursable. Key Responsibilities Develop and maintain strong relationships with key clients. Act as the primary point of contact for assigned accounts, addressing issues or concerns and providing timely, effective solutions. Collaborate with sales, marketing, and product teams to develop account strategies that drive revenue growth and customer retention. Understand the client's business and industry to identify opportunities for growth. Ensure the timely resolution of client concerns and issues. Attend industry events, conferences, and networking opportunities to build relationships and promote our products and services. In Your First Month Fully understand our products, services, policies, and systems. Familiarize yourself with CRM (Zoho) and other necessary software. Be introduced to key accounts and understand their business needs and goals. Start building relationships with key stakeholders of each client. In Three Months Develop strong client relationships and begin independently managing client issues. Gain an understanding of industry trends and competitor activities. In Six Months Independently manage client accounts and resolve issues effectively. Develop strategies for retention and growth within the current client base. Start mentoring CX Interns on the process flow. Requirements Graduates with interest and knowledge in key customer success/account management duties. Prior 3+ years of experience in Background Verification (BGV) process (multiple checks experience like Education, Employment, Criminal, drug, address, ID check, credit check etc..minimum 3 types of checks atleast.) Proven knowledge in customer-facing account management in a B2B environment. Ability to build and maintain strong relationships with clients, understanding their needs and providing tailored solutions. Experience in upselling, cross-selling, and renewals. Strong communication, negotiation, presentation, and interpersonal skills. Ability to work independently and collaboratively in a team environment. Proficiency in Microsoft Office and CRM software like Zoho. CTC Offered 4-6 LP Benefits Health scheme that covers physical, mental, and social well-being. 30 annual paid leave days to relax and recharge. Freedom and flexibility of asynchronous communication. Join us at Springworks and contribute to our mission of delivering exceptional value to our clients. Learn More About SpringworksLife at SpringworksGlassdoor ReviewsMore about Asynchronous Communication #J-18808-Ljbffr Springworks