Patient Access Representative II

Job Title

Job Description Required Education: High school diploma Required Experience: Candidates should demonstrate a strong attendance record and a history of reliability in previous positions. Avoid candidates with a pattern of frequent job changes or short employment tenures without reasonable explanations. Minimum of two (2) years of experience in a call center, customer service, and/or healthcare environment (or any combination of these experiences totaling two or more years). Excellent interpersonal and customer service skills. Ability to multitask in a fast-paced environment. Excellent verbal and written communication skills Preferred Experience: Knowledge of HIPAA compliance. Familiarity with various health insurance plans. Knowledge of medical terminology. Experience using medical scheduling or practice management systems. Bilingual candidates (Spanish, Chinese, or other languages) are highly preferred. Ideal Candidate Profile Job Responsibilities: Answering, screening, and routing incoming and outgoing telephone calls. Responding to inquiries through phone, email, text, and web-based communication systems. Scheduling and confirming new and follow-up patient appointments. Registering patients and verifying insurance eligibility. Reviewing insurance benefits and communicating estimated patient financial responsibility. Performing accurate data entry while maintaining data integrity. Reconciling patient information as needed. Routing messages to providers and clinical staff using multiple communication platforms. Delivering exceptional customer service while maintaining professionalism, accuracy, and confidentiality.

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**