Senior Customer Assistance Representative-Full Time Elk Grove

Overview Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental and Alamo car‑rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face‑to‑face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back‑up in a large home city branch or airport location. Location 9700 West Stockton Ave, Elk Grove, CA 95757 This is a full time position with a starting rate of pay $19.00 based on a 40 hour workweek. Benefits Paid time off Employee discount Retirement savings plan Extended Health Benefits (Medical, Prescription Drug, Dental and Vision) Life Insurance Training and development The schedule for this position would be between the hours of 7:30am and 6pm Monday through Friday and Saturdays and Sundays from 9am and 12pm. Responsibilities Take incoming calls – reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors. Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned. Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone. Meet and greet customers in a friendly and timely manner. Provide directions and general assistance. Assist to assess condition of rental upon return. Process returns, check‑ins and exit kiosk transactions. Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed. Understand and communicate rental terms and conditions, vehicle features and other services. May sell optional protection products, upgrades, fuel options and other additional equipment. Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance. Clean vehicle interior and exterior by hand or by operating washing equipment when needed. Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing. Perform miscellaneous and backup duties job‑related duties as assigned. Equal Opportunity Employer/Disability/Veterans. Qualifications Must have recent and relevant customer service experience in the last 2 years. Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Must not have interviewed with any Enterprise Mobility brands in the last 12 months. This position requires a valid CA driver’s license. Must have availability for the posted schedule of 40 hours per week with the posted hours of operation. Must be at least 18 years old. #J-18808-Ljbffr Enterprise