LTL Sales Coordinator

Job Description

Job Description

LTL Sales Coordinator

Location: Ontario, CA (Onsite)

Schedule: Full-Time, Monday–Friday
Compensation: $23-$28 per hour plus commission 

Travel: Approximately 15% domestic travel

Benefits: Medical, Dental, Vision, 401(k), PTO, and Paid Holidays

About Petpals Group Inc.

Petpals Group Inc. is a leading designer, manufacturer, and distributor of innovative pet products. As our transportation services business continues to grow, we are looking for an energetic and customer-focused LTL Sales Coordinator to help expand our freight services, build lasting customer relationships, and support transportation operations. This role offers an excellent opportunity for someone with logistics experience who enjoys sales, problem-solving, and building a successful career in supply chain and transportation.

Position Summary

The LTL Sales Coordinator plays a key role in driving transportation sales growth while ensuring excellent service for customers. This position combines sales, customer relationship management, logistics coordination, and carrier management. The ideal candidate is motivated by building business relationships, identifying new opportunities, and delivering transportation solutions that exceed customer expectations.

Essential Duties and Responsibilities

Sales & Business Development

• Identify and pursue new LTL freight opportunities through prospecting, referrals, and customer outreach.
• Build and maintain strong relationships with existing and prospective customers.
• Prepare and provide accurate freight quotes based on customer requirements.
• Follow up on quotes and sales opportunities to secure new shipments and accounts.
• Assist in achieving monthly sales and revenue goals.
• Maintain customer records, sales activities, and pipeline information in company systems.

Customer Service & Account Management

• Serve as the primary point of contact for transportation-related customer inquiries.
• Provide shipment tracking, transit information, freight rates, and service updates.
• Respond promptly to customer concerns and resolve service-related issues.
• Develop long-term customer relationships to support retention and account growth.
• Maintain a high level of customer satisfaction through responsive and professional service.

Transportation Coordination

• Coordinate daily LTL shipments with approved carriers and logistics providers.
• Schedule freight pickups and deliveries while ensuring service requirements are met.
• Monitor shipment status and proactively address delays or service disruptions.
• Prepare and maintain shipping documentation, including Bills of Lading (BOLs) and shipment records.
• Ensure compliance with customer requirements and company procedures.

Carrier Management

• Obtain and compare carrier rates to secure competitive pricing and service levels.
• Develop and maintain strong relationships with LTL carriers and transportation partners.
• Evaluate carrier performance related to cost, service quality, and delivery reliability.
• Assist with freight claims, service issues, and billing discrepancies.
• Support carrier negotiations and routing decisions when needed.

Reporting & Administrative Support

• Maintain accurate shipment, customer, and carrier records.
• Track transportation activity, revenue, and account performance.
• Prepare reports related to sales activities, shipment volume, and freight spend.
• Support management with transportation planning and continuous improvement initiatives.

Cross-Functional Collaboration

• Work closely with Sales, Warehouse, Customer Service, Operations, and Accounting teams.
• Assist with inventory movement and transportation planning.
• Support company initiatives designed to improve efficiency, customer satisfaction, and profitability.

Qualifications

Required Qualifications

• Minimum of 3 years of experience in sales support, logistics, freight coordination, or transportation sales.
• Strong understanding of LTL shipping and transportation terminology.
• Proven ability to build customer relationships and identify sales opportunities.·        .
• Excellent communication and relationship-building skills.
• Strong organizational and time management abilities.
• Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Approximately 15% travel required , primarily within the US for customer visits, sales meetings, and trade shows

Preferred Qualifications

• Experience in the pet products, pet supply, pet retail, or other consumer products industries strongly preferred
• Experience working with LTL carriers, freight brokers, 3PL providers, transportation management systems (TMS), order management systems (OMS), or other supply chain software platforms
• Experience in distribution, warehousing, consumer products, or retail supply chain operations.
• Associate's or Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field preferred.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Paid Time Off (PTO)
• Paid Holidays
• Career Growth and Development Opportunities