Business Analyst

Business & Systems Analysis

Assist QA leads in the creation and maintenance of Requirements Traceability Matrix (RTM) artifacts to ensure test coverage and alignment with requirements.

Create Business Requirements Specification (BRS) documentation to clearly define functional and non-functional requirements.

Facilitate requirement gathering sessions with stakeholders and end users.

Develop and refine wireframes to support solution design and requirements gathering.

Create current state process flow documentation and future state process maps.

Act as a bridge between business users, operations, and IT to define requirements and translate them into system solutions.

Analyze, assess, and recommend improvements to existing business systems and procedures.

Perform cost-benefit and return-on-investment analyses to support system decisions.

Identify redundancies, inefficiencies, and process gaps; recommend and implement process improvements.

Support contract renewals and vendor relationship management for enterprise systems.

Develop and write user documentation, training materials, manuals, and system guides.

Agile / Product Ownership

Work within an Agile environment, collaborating closely with development and QA teams.

Support and if necessary own Product Owner tasks, including defining features, creating and refining user stories, and managing backlogs.

Participate in sprint planning, daily standups, retrospectives, and other Agile ceremonies.

Collaborate with stakeholders to prioritize work and ensure delivery of business value.

Serve as a subject matter expert and advocate for users and stakeholders during the development lifecycle.

System Maintenance & Enhancements

Review, test, and implement vendor-delivered system enhancements and upgrades.

Maintain foundation tables, security, and permission structures.

Support the creation, validation, execution, and documentation of test scripts and system modifications. Ensure proper system integration with related applications.

Troubleshoot and resolve system issues post-implementation.

Reporting & Data Management

Extract, manipulate, and analyze system data to support reporting and decision-making.

Create and maintain custom queries and data sets for analysis.

Integrate data with reporting tools to automate and improve reporting processes.

Provide guidance and training to users of reporting and data tools.

Leadership & Collaboration

Provide expertise and guidance to stakeholders, project teams, and junior analysts.

Lead and coordinate interdepartmental initiatives and cross-functional projects.

Prepare and manage project plans, budgets, schedules, and deliverables.

Collaborate with consultants and vendors; review deliverables and monitor quality.

Train and support staff on system usage, updates, and enhancements.