Infrastructure Technician - UC
Full-time
Logicalis, Inc.
Summary Responsibilities include on-site troubleshooting of reported telephony issues, working with the customers on MACD updates and changes, working with internal house wiring connections, POTS lines, and other PBX integrations. It also includes working with customers on upcoming projects and changes (deploying phones, configuration of onsite gear, etc.), assisting the client with troubleshooting and repairs of a multitude of issues that may arise. This role may also include delivery of project related tasks related to analog/POTS, deployment of new sites/endpoints, and training users on new phone equipment. Essential Duties and Responsibilities
- Provides technical phone support for employees of corporate customers in a Cisco Systems based calling environment.
- Administers the day-to-day operations of support.
- Manages escalation procedures and ensure service levels are maintained.
- Oversees the work of vendors or maintenance staff to ensure that all reported issues are resolved or properly triaged (not day to day but project based when needed).
- Adheres to information security policies and best practices by limiting user system access based on business need-to-know.
- Immediately reports any potential security concerns to team leader.
- Utilizes trouble-ticket system to keep detailed transactional records of communication, problems, action taken, and mitigation or resolution updates.
- Performs project related tasks assigned by Project Manager.
- Tracks and monitors all assigned outstanding issues.
- Develops job aids, knowledgebase articles and foundational excellence documents for all key and common processes and procedures.
- Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
- Supports and conducts self in a manner consistent with customer service expectations.
- Trade School Certificate or Associate Degree in related field preferred.
- Hands on experience supporting Cisco System calling environment required
- Hands on experience with Analog wall frame environments a plus (66 & 110 blocks)
- Basic PBX experience preferred
- Knowledge of basic computer and networking hardware and maintenance
- Strong diagnostic and problem-solving skills
- Detail-oriented and dedicated to excellence and customer satisfaction
- Excellent written and verbal communication skills; ability to translate complex technology concepts into user-friendly terms
- Exceptional organizational and time management skills; able to manage multiple priorities in a fast-paced environment
- Must have transportation to be able to travel from site to site within North East Ohio
- Strong working knowledge of Microsoft Office.
- Computing Technology Industry Association (CompTIA) A+ a plus
- Any Vendor based certification for PBXs being supported
- Strong technical and customer interaction skills.
- Self-starter with excellent organizational, administrative and interpersonal skills.
- Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.
- Outstanding oral, written, technical, and business communication skills.
- Superb customer service skills.
- Ability to multi-task and work in fast paced environment.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Infrastructure Technician - UC in Corona, CA vacancy
- Summary Responsibilities include on-site troubleshooting of reported telephony issues, working with the customers on MACD updates and changes, working with internal house wiring connections, POTS lines, and other PBX integrations. It also includes working with customers...SuggestedFull timeWork at officeLocal areaImmediate start
$26 - $27 per hour
...Overview MasTec Communications Group is a leading national infrastructure construction company operating throughout the United States.... ...individuals with disabilities to perform the essential functions. Technicians will be required to provide hands‑on technical support. This...SuggestedHourly payTemporary workWork experience placementCasual workWork at officeLocal areaRemote workMonday to FridayFlexible hoursDay shiftSEFNCO Communications
Corona, CA5 days ago$66.82k - $101.73k
...Code : Professional & Support Staff Other Information : Qualifies for Employee Referral Bonus: No; UC Internal Job: No Position Information The Desktop Support Technician will be part of a team that provides a high level of technical support to students, staff and faculty...SuggestedHourly payFull timeTemporary workPart timeLocal areaWork visaUniversity-of-California,-Riversid
Riverside, CA2 days ago- UFC GYM - Whitestown, IN is searching for an IT Coordinator responsible for providing effective technical support to corporate office and gym end users. In this role, you will manage the IT ticketing system, create user accounts, and ensure timely issue resolution. The...SuggestedWork at officeRemote workWork from homeFlexible hours
UFC GYM - Whitestown, IN
Corona, CA2 days ago $70k - $100k
...CompTIA A+ certification or equivalent foundational IT knowledge Knowledge of Microsoft Active Directory and domain-joined infrastructure Experience working with Microsoft Office 365 administration and support What awaits you at Rapid Response Medical...SuggestedWork at officeLocal areaRelocationRapid Response Monitoring
Corona, CA2 days ago- MasTec Communications Group is seeking an IT Specialist to support desktop systems and peripherals. You will log and resolve incidents in ServiceNow, assist with Microsoft Office, Windows OS, and remote access, and coordinate with IT teams for complex issues. A strong customer...Work at officeRemote work
- ...involves resolving complex technical issues, mentoring junior technicians, and contributing to the continuous improvement of our... ...and troubleshoot servers, network devices, and other critical infrastructure. Assist with the deployment and management of IT projects...Full timeWork experience placementRemote workFlexible hours
- ...Bring your energy to the role of Netflix IT Help Desk Technician to assist with organizing, stocking, and general upkeep, support the preparation and delivery of goods or services, and adapt to shifting priorities and business needs. Other duties include provide excellent...Weekly payFlexible hoursShift work
TradeJobsWorkforce
Jurupa Valley, CA3 days ago - IT Help Desk Specialist job at Canopy Aerospace & Defense. Riverside, CA. From Engine Bay to Payload, we protect vital structures and systems. Hera Technologies is a premier contract manufacturer specializing in high-precision metallic and non-metallic solutions for the...Permanent employmentFull timeContract workWork at office
$66.82k - $101.73k
The University of California, Riverside seeks a Desktop Support Technician to provide exceptional technical support to students, staff, and faculty. This role involves hardware and software installation, problem diagnosis, and customer service excellence, requiring a proactive...- Canopy Aerospace & Defense is seeking an IT Help Desk Specialist in Riverside, CA. You will provide technical support for hardware, software, and network issues while ensuring compliance with cybersecurity frameworks. The ideal candidate has at least 5 years of experience...
- Burlington Stores is seeking an IT Support Specialist I to provide technical support for corporate and distribution center environments. The position demands an entry-level specialist to tackle essential functions, focusing on excellent customer service and efficient problem...Local areaAfternoon shift
- Burlington Stores, Inc. is looking for an IT Support Specialist I in Riverside, California. This position involves providing in-person and remote technical support across corporate and distribution center environments. Candidates should have strong customer service skills...Local areaRemote workFlexible hoursAfternoon shift
$28 - $33.5 per hour
Woodcraft Rangers is looking for an IT Associate to provide Tier 1 technical and operational support across their network. In this full-time role, you will troubleshoot IT issues, manage assets, and support logistics for over 120 program sites. The ideal candidate has experience...Hourly payFull timeWork at office$32 - $48.72 per hour
The University of California-Riverside is seeking a Desktop Support Technician to provide high-level technical support to students, staff, and faculty. The role involves hardware and software installation, diagnosis, and repair, while requiring strong customer service...Hourly pay- ...facing, internal, and departmental websites and applications, ensuring stability, performance, accessibility, and security of web infrastructure. Responsibilities Supervise the Web and Application Development Team, guiding staff development and daily operations....Work at officeRemote work
- The County of Riverside’s Information Technology Department has an opportunity for an IT Applications Developer III to support DPSS (Department of Public Social Services) assigned to the Departmental Solutions Bureau in Riverside. The IT Applications Developer III will ...Work at office
- Job Description Job Description Position Summary Interlink Technology is seeking an IT Support Specialist to provide first-line technical support to our managed services clients. This position combines remote help desk support with onsite service at customer...Full timeInternshipWork at officeRemote workMonday to Friday
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Infrastructure Technician - UC. Be the first to apply!
