SMART RESTROOM OPERATOR

Job Title

Oversees the smart restroom technology and its application across the Authority, ensuring all restroom panels, sinks, toilets, doors, and other hardware are functioning correctly. Maintains cleanliness, stocking supplies, and ensures restrooms are accessible to patrons during operating hours. Serves as the primary point of contact for receiving and reviewing electronic service requests and calls submitted to the Maintenance Control Center regarding maintenance needs throughout the Authority.

Education and Experience

A high school diploma or equivalent is required, along with two years of experience and technical training in customer service or a customer-facing role. An associate degree in a related field is preferred. Basic computer skills and proficiency in Microsoft Office are also required.

Interview Selection Process

The selection process may include one or more components to demonstrate applicants' knowledge, skills and abilities in job related areas. These may include exercises such as practical demonstrations, written communications, oral interviews and/or competency assessments.

Essential Duties and Responsibilities

1. Monitors and provides smart restroom access and assistance to patrons as needed.

2. Promptly responds to system alerts and malfunctions and communicates malfunctions that impact access or prevent service disruption for patrons.

3. Dispatches appropriate assistance and/or MARTA Police to support patrons with medical, life-threatening, and emergency situations as required.

4. Verifies that smart restrooms are cleaned and stocked daily. Identifies cleanliness or supply issues, creates, and generates appropriate work orders to the relevant business unit/shop, ensuring timely resolution of concerns related to restroom conditions.

5. Prepares and submits daily, weekly, and monthly reports to the MCC Manager, summarizing restroom activities, traffic, and utilization during each eight-hour shift, highlighting key trends and insights.

6. Generates accurate and complete work orders and service requests for the Office of Facilities using FA Suite. Responds to MCC emails and offers support to Facilities/MCC Planners as needed. Additionally, provides updates and generates reports as required.

7. Performs other related duties as assigned.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is ordinarily performed in a standard office environment.

Americans With Disabilities Act

If you are a qualified individual with a disability, you have the right to request that MARTA make reasonable accommodations in order to help you accomplish your work, which must still be performed in all its essential functions.

Equal Opportunity Employer

MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Grade: 14

Classification: Non- Represented

Number of Openings: 1

Salary Range: $40,413 - $65,741