Customer/Canine Service Specialist

Job Description

Job Description

Benefits/Perks

• Flexible Scheduling 
• Employee Discount on retail
• Competitive Compensation with Additional benefits
• Fun Working Environment
• Interact with Dogs

Job Summary We like to think of this role as a bit of a pet parent concierge. In this position, you will serve as the primary point of contact for clients and their dogs. This front desk role requires a blend of high-energy customer service, administrative coordination, and sales advocacy to create a welcoming, safe, and professional experience for both humans and dogs. 

As the welcoming face of Born To Run, you are responsible for greeting owners, checking dogs in and out, managing schedules and reservations, as well as educating clients on the best daycare packages, products and services that we have to offer them. You will bridge the communication gap between the front lobby and back-of-the-house team to ensure seamless operations. 

Responsibilities  

• Client & Dog Relations - Greet every visitor enthusiastically. Safely supervise, handle and escort dogs to and from their owners during check in and check out
• Front Desk Operations -Answer phones emails and app messages, collect and confirm pet and owner information, manage Paw Partner reservation calendar for daycare and overnight services, manage and record pet belongings. Maintain reception desk and lobby cleanliness, as well as assist in decorating and maintaining client facing product presentation to create an organized and welcoming, lobby area
• Sales and Membership Growth - Educate current, new and prospective clients about facility requirements, package benefits, and specialized services. Promote and be knowledgeable about products and services. 
• Administrative Duties - Onboard new clients, instruct them how to use our app, support them in submitting signed agreements and vaccination records, maintain precise documentation. Process payments accurately. 
• Facility Tours and Safety - Conduct tours and facility walkthroughs
• Other administrative duties, as assigned

Skills and Qualifications

• 1-2 years of experience in customer service, hospitality, retail or front desk operations is preferred
• Exceptional verbal and written communication skills with clients and coworkers with a polished phone etiquette
• Comfortable working with dogs of all sizes, breeds and temperaments
• Multitasking ability - Capable of maintaining a calm, friendly demeanor while working in a fast paced environment
• Self-propelled
• Proficient computer skills - Comfortable using POS systems, reservation software, and basic tools like Microsoft Office, Google docs and social media apps
• Ability to stand for long periods of time, tolerance for weather and outside conditions, strength to safely handle all sizes, breeds, and energy levels of dogs.
• An absolute love for dogs, strong attention to detail and a team-first mindset. Knowledge of dog behavior or handling is a major plus!