Service Coordinator And Dispatcher

Job Description

Job Description

We are looking for a highly organized and customer-focused HVAC Service Coordinator to manage our daily service operations. In this role, you will be responsible for scheduling technicians, communicating with customers, and ensuring all service calls are completed efficiently and professionally. The ideal candidate is detail-oriented, excels at multitasking in a fast-paced environment, and is comfortable collaborating with customers, technicians, vendors, and management.

Key Responsibilities:
- Dispatch & Scheduling: Coordinate daily technician assignments for service, installations, maintenance, and repairs, adjusting schedules for emergencies or cancellations.
- Customer Relations: Handle service requests, provide appointment updates, and resolve customer concerns or complaints professionally.
- Operational Support: Maintain accurate work orders and service records, coordinate necessary parts and equipment, and assist with preparing estimates and invoices.
- Account Management: Manage preventative maintenance appointments and recurring service agreements and data entry.

Qualifications:
- 1–3 years of experience in HVAC service coordination, dispatching, or a related field is preferred.
- Strong organizational skills and the ability to remain calm under pressure.
- Proficiency with computers and Google Drive.
- HVAC industry knowledge and experience with service-management software are strong pluses.

Compensation & Benefits:
- Competitive compensation $25-27 per hour
- Comprehensive medical, dental, and vision insurance is paid in full for the employee and their family.
- Paid time off, holidays, and 401(k) retirement plan.
- Professional growth, training, and development opportunities.

This is primarily an office-based position. If you are a proactive communicator with a passion for logistics and customer service, we encourage you to apply. \nCompany Description

Hollmeyer HVAC is a full service industry provider with years of experience in every aspect of the HVAC industry–from installation to service, maintenance and seasonal management. During this time, we have developed a niche for properly maintaining each specific component of our customers' systems to increase longevity, peak performance and efficiency. This is done by tailoring our maintenance tasks to focus on the items that prevent failure. As a result, we can diagnose issues early and preplan repairs before a catastrophic and expensive failure. We also work with our customers to develop a cost effective plan if necessary.

We strive for the highest level of customer service and satisfaction and approach every project with a goal to earn and retain your trust and building a lasting partnership.

Company Description

Hollmeyer HVAC is a full service industry provider with years of experience in every aspect of the HVAC industry–from installation to service, maintenance and seasonal management. During this time, we have developed a niche for properly maintaining each specific component of our customers' systems to increase longevity, peak performance and efficiency. This is done by tailoring our maintenance tasks to focus on the items that prevent failure. As a result, we can diagnose issues early and preplan repairs before a catastrophic and expensive failure. We also work with our customers to develop a cost effective plan if necessary. \r\n\r\nWe strive for the highest level of customer service and satisfaction and approach every project with a goal to earn and retain your trust and building a lasting partnership.