Front Desk Agent/Night Auditor

Front Desk Agent

We are looking to add an upbeat Front Desk Agent to our team to manage all aspects of hotel guest's accommodation.

This position will include nights and evening shifts, as well as weekends and holidays as required. Night shifts will include a fifty cent bonus per hour above the starting wage. $200.00 sign-on bonus after 90 days of employment with positive performance review and no missed shifts or call-outs.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform guests about payment methods and verify their payment information
• Welcome guests to our property with a friendly smile and upbeat attitude
• Answer all questions about the facilities
• Respond to complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are prepared to accommodate our valued guests

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role (Preferred)
• Experience with hotel reservations software, like Opera, OnQ or Fosse (Preferred)
• Excellent communication and organizational skills
• Bilingual (Preferred)
• Reliable transportation to and from the property
• Must present self with professional hygiene and appearance
• Determination to succeed and grow as a valued team member

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.