Customer Engineering Technical Support Specialist - Austin, Texas

Fabworx is seeking a highly motivated technical professional to be based at our Austin, TX headquarters with regular travel in support of the business. This role will lead customer‑facing technical support and drive business growth across regional semiconductor fabs. Responsibilities span both pre‑sales and post‑sales activities, including identifying customer needs, defining and developing new product solutions, guiding products through Fabworx’s development process or directly leading development efforts, installing equipment, managing product evaluations, and providing ongoing technical support. Position Objectives Become a customer technical support person for Fabworx at specific fabs in your region, establishing a strong, embedded technical relationship. Become the primary company asset for moving projects forward within those fabs. Become a high‑level training resource to customers. In conjunction with the engineering department, help to develop various new products. Provide outstanding technical customer support for various Fabworx products, primarily at your assigned fabs, but on occasion and as needed, at other places in the world. Primary Responsibilities / Expectations Working with Fabworx sales, provide technical presentations to prospective customers and help coordinate technical sales efforts. Become the technical communications bridge between Fabworx and customers in your region. Develop key customer relationships across management, engineering, and technician levels. Lead in resolving any field Fabworx product performance issues. Support the Fabworx product line at customers in your region, including upgraded hardware for Applied Materials Endura, Producer SE/GT, and Centura mainframes, etc. This includes installation, troubleshooting, calibration, and general customer support. Work closely with customers to identify Continuous Improvement Process (CIP) product opportunities based on customer needs and existing tool shortcomings. Collect the needed data to define the product technically and its market opportunity. Guide these items through the development process and commercial success. Be responsible for regional Beta testing and customer product evaluations, including collecting data and feedback for product fine‑tuning. Drive evaluations to successful completion. Collect product field performance data that is useful for supporting other sales efforts, product improvement efforts, and general marketing requirements. Help to develop and deliver various tool training modules to customers. Occasionally travel to other regions worldwide as needed to support various other Fabworx activities and sister fabs of those in your region. Help create Fabworx technical documentation (e.g., installation manuals, customer data, technical marketing presentations, training materials, etc.). Education and Experience 8+ years of experience working on semiconductor equipment, either in a customer support role or as a fab engineer. Good general knowledge of wafer handling robotics in a variety of 300mm and 200mm process tools. Hands‑on experience with the AMAT Endura, Centura or Producer systems. Strong verbal and written communication skills, including command of the English language. Ability to independently establish and maintain relationships with customers and co‑workers. Must have a strong attention to detail and an eye for identifying continual improvement opportunities. Needs to be self‑motivated and self‑directed. Comfortable with working in a less‑structured work environment that focuses heavily on internal collaboration. Desire to be in a role with long‑term growth opportunity in a low‑turnover company. A conviction that industrial manufacturing should and can be environmentally conscious and the desire to do your part to help Fabworx environmental transition. Fabworx Solutions is an equal opportunity employer. We do not discriminate, period. #J-18808-Ljbffr