Retail Manager

The Retail Manager, Friends’ Place, is responsible for the overall management of the Friends’ Place functions and staff. Responsibilities include inventory management, purchasing, and customer service standards. The Retail Manager upholds DME standards and works collaboratively across the institute to meet performance expectations.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Primary Duties and Responsibilities

• Supervise onsite operations and staff to ensure patient service needs are consistently met in a timely and effective manner.
• Coordinate patient orders with fitters and vendors to ensure compliance with Durable Medical Equipment (DME) standards and regulations.
• Oversee inventory for over-the-counter vendors in the Cancer Care shop, including purchasing, stocking, and product logistics.
• Develop, recommend, implement, and enforce operational policies and procedures to maintain compliance with regulatory requirements and industry best practices and in collaboration with Infection Control, Environmental Services, and Environmental Health and Safety.
• Ensure medical records and hospital documentation are accurate, current, and maintained in accordance with state and federal regulations.
• Promote DME education and process improvement initiatives for staff by coordinating, scheduling, and facilitating training sessions.
• Supervise staff. Hires, develops, and manages staff to achieve organizational goals. Sets clear expectations, delivers feedback, and monitors performance for quality, efficiency, and compliance with policies and procedures. Mentors staff, fosters career growth, and cultivates a positive and productive work environment.
• Perform additional related duties as assigned.

Knowledge, Skills and Abilities

• Demonstrated knowledge of The Joint Commission / Durable Medical Equipment standards and other federal, state, and local requirements related to the CMS Guideline for Durable Medical Equipment.
• Advanced written and verbal communication skills.
• Ability to analyze and interpret financial and other data.
• Ability to analyze and solve problems in a systematic, logical, and timely manner.
• Excellent internal and external organizational skills, including the ability to multi-task, delegate appropriately, and meet deadlines.
• Proficiency with Microsoft Office products including budgetary, inventory, and production support software.

Minimum Job Qualifications

• Bachelor’s degree required.
• 5 years of retail experience required. Experience in healthcare preferred.
• 3 years of supervisory experience required.

License/Certification/Registration Required:

None

Supervisory Responsibilities:

Yes

• Directly supervises Compression/Mastectomy Fitter, Wig Fitter, and Retail Sales Associates.

Patient Contact:

Yes

• Direct contact in person, by phone, and via email.

Special Working Conditions:

• Works in medical office/clinic/hospital with possible exposure to infectious diseases through airborne transmission or contact with blood and body fluids.
• May require prolonged periods of standing and bending.
• Requires some lifting and carrying of supplies and equipment.
• Ability to work a 40-hour flexible schedule.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusiveenvironment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionateprofessionals, neither do we.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

EEO Poster

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$69,000.00 - $82,000.00

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