Patient Scheduler III

Now Hiring: Patient Scheduler III

Location: 5901 Harper Dr NE Albuquerque, NM 87109-3587

Compensation Pay Range: Minimum Offer $16.79 Maximum Offer $27.67

Type of Opportunity: Part time

Job Exempt: No

Job is based: Presbyterian Northside

Work Shift: Weekend Schedule Friday-Sunday

Responsibilities:

• Provides exceptional patient experience for each patient case
• Accuracy in scheduling is paramount in performance
• Ability to schedule multidisciplinary visits
• 100% validation of check-in are in place PRIOR to procedure
• Perform/Assist troubleshooting patient and family education needs
• Coordinate admission work/school notes when applicable
• From pre-determined provider instruction, schedule follow-up appointment needed
• Template management
• Other duties as assigned (et al training/mentoring Scheduling Services II Associates )

• Customer Service and Caring Practices:
• Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times
• Ability to manage conflict and appropriately request the help of a supervisor when needed
• Round with patients waiting to insure their comfort and to inform of delays when applicable
• Encounter Components:
• Performs the patient scheduling process and validates accurate patient demographics
• Guide informed dialogue with patients and patients representatives regarding in-network coverages (respecting CDS and RDS guidelines)
• Set patient expectations regarding Prior Authorization, Referrals and out of pocket expenses
• Meet 1 on 1 with patient to schedule complex invasive procedures in or out patient

Qualifications:

• High school or equivalent
• Short-term training in Medical Terminology.

• Experience:
• A minimum of 18 months experience in a clinical setting.
• Previous one on one experience with surgeon/s required
• Must pass EPIC competency for Registration at completion of Epic Clerical Training class

• Abilities:
• Performs appointment scheduling for patient via the telephone or in person to include testing, procedures and clinician appointments
• Coordinates advanced scheduling guidelines to include surgeons, resources, proctors, etc.
• Requires strong organizational skills
• Must be able to function under pressure while maintaining professionalism
• Familiarity to CPT and ICD-10 coding
• Pass annual competency exam for all areas of responsibility.
• Attend Quarterly MSO meetings.
• Attend Staff meetings
• Attend Employee Forums

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.