Customer Support Specialist

Join ABB At ABB, we help industries run leaner and cleanerand every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to Support Services Manager. In this role, you will provide support services to the Internal and External Customers to create and manage cases as part of the case life cycle. Each day, you will engage with customers and drive efficient support services. The work model for this role is: Hybrid. Key Responsibilities Create and process all field service cases in accordance with Case Life Cycle procedures for both telephony and email case creation. Process and Deliver Cases to ABB customers in a timely manner. Manage urgent customer requests. Initiate creative solutions to meet expectations and ensure the processes are in compliant with ISO 9001:2015 requirements. Manage a changing workload and foresee processing difficulties in advance. Communicate with customers in a precise and professional manner via phone and email. Escalate support issues/requests to appropriate individual(s)/team(s) based on current guidelines. Qualifications High School Diploma or GED. A minimum of 2 years of customer service experience in a service organization with call center experience. Candidates must already have work authorization that would permit them to work for ABB in the US. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. What's in it for you We want you to bring your full self to workyour ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at View phone number on click.appcast.io. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at View phone number on click.appcast.io or by sending an email to View email address on click.appcast.io. Resumes and applications will not be accepted in this manner. ABB Benefit Summary for eligible US employees Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. Choice between two dental plan options: Core and Core Plus. Vision benefit. Company paid life insurance (2X base pay). Company paid AD&D (1X base pay). Voluntary life and AD&D 100% employee paid up to maximums. Short Term Disability up to 26 weeks Company paid. Long Term Disability 60% of pay Company paid. Ability to "buy-up" to 66 2/3% of pay. Supplemental benefits 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance. Paid Parental Leave. Employee Assistance Program. Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption. Employee discount program. 401k Savings Plan with Company Contributions. Employee Stock Acquisition Plan (ESAP). ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World. #ABBCareers #RunwithABB #Runwhatrunstheworld