Market Manager

Welcome to a new idea in banking! At Capital One, we are redefining how people bank because we believe banking should fit our customers' everyday lives, not the other way around. We seek outgoing, passionate leaders who love connecting, teaching, and interacting with individuals and the community. As a Market Manager , you are the driving force behind providing a dynamic, memorable experience in the branch. You will have the unique role of coaching your Branch Ambassador team to create amazing interactions, cultivating an inclusive culture centered on delivering an exceptional experience for every customer, every time . In this role, your leadership style is defined by your ability to include, empower, and inspire your team. You are more than just a manager for the Branch Ambassador team; you will be a trusted mentor, strategist, and guide for their individual development and overall team performance. We are succeeding because our customers are succeeding, and you will be at the forefront of facilitating legendary experiences within this reimagined banking environment. Why Join Us? This isn't just a management job—it’s leadership with a mission. Because we’ve removed the pressure of traditional sales quotas, you are free to focus entirely on investing in your team’s growth and elevating the guest experience. We provide an inclusive environment where we invest heavily in your leadership journey, ensuring you have the tools to empower your people, inspire your community, and show up highly effective across your market every single day. What You’ll Actually Do Cultivate "Every Customer, Every Time": You are obsessed with the guest experience. Because our branches are free from traditional sales goals and high-pressure tactics, you will coach your team to measure success by the depth and quality of human connection, ensuring every single interaction is impactful. You will also step in to handle complex customer escalations and engage with various partners to ensure a seamless, high-tier experience. Lead through Behavioral Coaching: You lead through active presence, creating a supportive, high-energy environment where your leadership style is defined by your ability to include , empower , and inspire your team. Grounded in real-time observation and continuous behavioral feedback, you focus on how your team shows up for our guests rather than traditional numeric quotas. You will empower Ambassadors to think independently and take ownership, ensuring operations run smoothly even when you are visiting another location. Bring the Capital One Brand to Life: You take pride in our brand and our physical spaces. You will coach your team to maintain a pristine environment and serve as an authentic advocate for Capital One’s values. While you collaborate with business partners and internal teams to drive connection and care for the space, you ensure the collective vibe and customer experience are flawlessly aligned to our high standards across all points of contact. Lead with an Owner’s Mindset & Drive Continuous Improvement: You approach your market—managing an average of 1–3 branches—with a franchise ownership attitude and a forward-thinking mindset that never settles for the status quo. You drive operational excellence, manage talent and resources effectively, listen to customer feedback with patience, and uncover insights to constantly iterate and elevate the space—ensuring your team meets customer-centric goals and that the local branch experience is always evolving. Empower De-escalation & Resourceful Problem-Solving: No two days across a retail market look the same, and you build a team with the critical thinking skills to handle the unexpected. You will coach and empower Branch Ambassadors to be strong, independent problem solvers who can confidently navigate scenarios they may have never encountered before—whether that’s guiding a customer through a unique financial situation or smoothing out an unexpected operational wrinkle. Your focus is on building their problem-solving confidence, while remaining the ultimate safety net, ready to step in for leader interventions when highly complex situations arise. Embrace Digital Innovation & Simplify the Complex: You are digitally savvy and forward-thinking. On the floor, you will coach your team on how to help guests easily navigate our mobile and online banking experiences. Behind the scenes, you bring a sense of curiosity to leveraging emerging technology like AI and GEMS to streamline processes, solve problems, and remove administrative burdens—ensuring your team’s energy remains focused entirely where it matters most: on deeply human-centered activities. Drive Purposeful Community Impact: You understand your local market and know how to bring people together. As the face of Capital One in the community, you will champion volunteerism and guide your team as they connect with local organizations, nonprofits, and charities. You will facilitate team participation in approved community initiatives, ensuring all local engagement aligns seamlessly with Capital One’s established programs and strategic partnerships for maximum, professional impact. Basic Qualifications High School Diploma, GED, or Equivalent Certification At least 2 years of Retail, Sales, or Banking Experience At least 1 year of People Management experience or 1 year of Supervisory experience Preferred Qualifications Bachelor’s Degree 4+ years of Customer, Retail, or Financial Services experience 2+ years of People Management experience Does this sound like the career move you’ve been looking for? Let’s build the future of banking together! At this time, Capital One will not sponsor a new applicant for employment authorization for this position. #J-18808-Ljbffr