Intake Specialist

Travel to surrounding offices will be required!
Position Summary

The Intake Specialist is a key point of contact for patients and plays a vital role in the intake and patient registration process. The Intake Specialist is highly organized, skilled in data entry, customer service, and communication, with a commitment to providing efficient and effective support throughout the client's intake journey.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Lives out the INcompass Healthcare promise by consistently displaying compassion, treating all with dignity, and providing exceptional care for everyone.
• Incorporates the six principles of trauma informed care throughout all aspects of their work.
• Responsible for processing and addressing all incoming inquiries, referrals, and initial requests for information, such as answering incoming calls, managing incoming referrals, and walk-ins from clients.
• Responsible for ensuring consent forms and intake documentation is complete.
• Responsible for obtaining an understanding of client's presenting problem as well as referral source's requests.
• Responsible for understanding the client's need and ensuring that additional service, including identifying emergent needs and immediately connecting the client with crisis services.
• Connecting clients with needed support, services, and resources.
• Collaborates with all internal and external contacts to promote effective customer service at all times.
• Maintains contact with referral sources and other organizations as required.
• Responsible for working as a team player on the access team by assisting with access and registration tasks to ensure exceptional care for all clients.
• Participates in all required training and meetings as appropriate and assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Minimum of High School Diploma or equivalency with one year of experience providing customer experience.
• Preferred two years of experience working in a behavioral health setting or similar position.
• Excellent organization and communication skills.
• Knowledge of and experience with risk assessments.
• Demonstrates skill and sensitivity to cultural differences.
• Ability to work as a team player in a shared space with other access team members.
• Skilled in multi-tasking.

Our Benefits

• Medical, Dental, and Vision Insurance
• Prescription Coverage
• Company Paid Life , AD&D and Disability Insurance
• Company match up to 4.5% for 401k.
• Generous PTO Plan, no wait period
• Tuition Reimbursement
• Unlimited employee referrals
• Paid holidays